Location: Nairobi
Do you have at least 3 years working experience in a strategic management position in a BPO/ Call Centre company?
Or are you familiar with BPO operations management and would like to position yourself in the next big industry in Kenya?
Our Client, a leading Business Process Outsourcing company is looking for an Operations Manager.
The successful candidate will be responsible for;
1. Project Management
Do you have at least 3 years working experience in a strategic management position in a BPO/ Call Centre company?
Or are you familiar with BPO operations management and would like to position yourself in the next big industry in Kenya?
Our Client, a leading Business Process Outsourcing company is looking for an Operations Manager.
The successful candidate will be responsible for;
1. Project Management
- Creating and executing project work plans and revising as appropriate to meet changing needs and requirements.
- Identifying resources needed and assigning individual responsibilities.
- Managing day-to-day operational aspects of a project.
- Reviewing deliverables prepared by team before passing to client.
- Effectively applying client methodology and enforcing project standards.
- Preparing for engagement reviews and quality assurance procedures.
- Ensuring project documents are complete, current, and stored appropriately.
2. Project Accounting
- Tracking and reporting team hours and expenses on a weekly basis.
- Managing project budget.
- Ensuring timely and accurate invoicing and monitoring receivables for project.
- Following up with clients, when necessary, regarding unpaid invoices.
- Analyzing project profitability, revenue, margins, bill rates and utilization.
Candidate Profile
- Degree/ diploma in a business related field
- Minimum 3 years experience in a BPO/ Call center management role
Send your resume only to jobs@flexi-personnel.com by Wednesday 25th August 2010.
Kindly indicate the position you are applying for and the minimum salary expectation on the subject line.
