We are pleased to announce the following vacancy in the Safaricom Business Technical department within the Technical Division.
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
SMC Engineer
Ref: TECHNICAL_SMCE_MARCH 2010
Reporting to the SMC Manager; the holder of the position will provide technical support for fixed data customers to solve customer technical queries within defined SLA to retain revenue.
Key Responsibilities
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
SMC Engineer
Ref: TECHNICAL_SMCE_MARCH 2010
Reporting to the SMC Manager; the holder of the position will provide technical support for fixed data customers to solve customer technical queries within defined SLA to retain revenue.
Key Responsibilities
- Ensure troubleshooting and solving ticketed incidents within SLA and perform root cause analysis of all reported incidents;
- Contribute to technical knowledge base system by documenting solutions of resolved issues;
- Conduct troubleshooting, performance monitoring and problem solving of all customer equipments to ensure smooth operations;
- Report regularly on customer SLA performance and document solutions;
- Continuously work with other departments to streamline internal processes and integration for efficient service delivery;
- Generate fault reports/status reports and communicate them to TAC/NOC on trends and observations for action;
- Research for solutions to open issues and perform continuous training to cope with emerging technologies trends.
Minimum requirements
- Bachelor of Science in Computer Science, Electrical & Electronics engineering from a recognized institution or equivalent;
- At least 1 years technical support experience for an ISP/Telecommunications services company;
- Conversant with current LAN/WAN technologies and Wireless Platforms (3G, WIMAX, Fibre, IP MPLS), CCNA is a must.
- CCNP, CCIP, CCSP, MCSE, RHCA is an added advantage;
If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. The deadline for application is 1st April 2010.
The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
Via E-mail to hr @ safaricom.co.ke
The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
Via E-mail to hr @ safaricom.co.ke
