TAC Engineer - Safaricom

We are pleased to announce the following vacancy in the Safaricom Business Technical department within the Technical Division.

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

TAC Engineer

Ref: TECHNICAL_TAC_MARCH 2010

Reporting to the TAC Manager; the holder of the position will provide advanced level technical support to SMC team and customers to solve customer technical queries within defined SLA so as to retain revenue.

Key Responsibilities

• Ensure troubleshooting and solving tickets incidents within SLA and perform root cause analysis of all reported incidents;
• Provide technical support to SMC and field support in the regions;
• Conduct trouble shooting, performance monitoring and problem solving of all customer equipments to ensure smooth operation;
• Report regularly on customer SLA performance and document solutions;
• Continuously work with the departments to streamline internal processes and integration for efficient service delivery;
• Generate of fault resolution reports/status reports and communicate them to SMC/NOC on trends and field observations for action;
• Research for solutions to open issues.
• Perform continuous training and empowerment of SMC and customers;

Minimum requirements

• Bachelor of Science in Computer Science, Electrical & Electronics engineering from a recognized institution or equivalent;
• At least 2 years field engineering and technical support experience for an ISP, Telecommunications Services Company;
• Conversant with current LAN/WAN technologies and Wireless Platforms (3G, WIMAX, Fibre, IP MPLS), CCNA is a must.
• CCNP, CCIP, CCSP, MCSE, RHCA is an added advantage;

If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. The deadline for application is1st 1st April 2010.

The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi

Via E-mail to hr @ safaricom.co.ke

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