· Customer Care Experience
PERSONAL SKILLS/QUALITIES
· Strong analytical and Problem solving skills.
· Excellent Negotiation and Presentation skills
· Excellent interpersonal and communication skills (Both oral and written).
· Customer Oriented
· High personal standard.
· Strong interpersonal and people skills
· Innovative and creative
· Strong familiarity with business management
· Confident, self-assured, personable and presentable.
· Highly organized, conscientious and detail oriented.
BEHAVIORAL COMPETENCIES
Assists management in devising direct marketing plans and strategies:
· Assists management in determining effective marketing techniques
· Determines ways to differentiate from competitors
· Work with management to identify up selling opportunities
· Identifies and takes advantage of opportunities
· Design, implement and promote VAS strategies
· Identify opportunities to increase penetration and usage of VAS services using planned trade events like
national promotions, trade fairs, road-shows, corporate product launches etc.
· Mentor less experienced colleagues to come up to speed
How to apply:
Send your application including a covering letter and detailed CV highlighting relevant experience, details of
current and expected salary, a daytime phone contact, email address, and the names of three professional
referees by 25th February 2010.
Adept Systems
MANAGEMENT CONSULTANTS
P O Box 6416, Nairobi, GPO 00100
Web: www.adeptsys.biz
