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Monday, May 17, 2010

Horizon Contact Centers - Assistant Business Analyst


Position: Assistant Business Analyst
Reporting to: Business Leader; Analytics and Pricing
Supervises: None
Position Summary:- The Assistant Business Analyst is responsible for collecting, compiling and evaluating data, both real time and historical, leading to improved processes and performance of various accounts.
Duties & Responsibilities:

  • Prepare standardized and ad hoc reports from various data sources
  • Interpret data and identify performance successes and concerns and present information to relevant stakeholders in a clear and concise fashion
  • Issue guidelines concerning generation, completion and distribution of reports according to new or revised practices, procedures, or policies in liaison with the Business Leader; Analytics and Pricing
  • Create and administer data warehouses and data marts.
  • Design and implement workflows and data models to ensure clarity, define measurements and improve processes
  • Identify opportunities to improve customer and business impact through using a process focused improvement approach.
  • Identify, codify, and disseminate best practices (internal & external) in process management.
  • Develops and documents functional specifications and decisions regarding projects requiring business process analysis.
  • Participates in the design, development, implementation, and support of Enterprise Resource Planning System.
Education and experience:
  • Bachelor’s degree preferably in Finance, Economics, mathematics or IT.
  • Proficiency in Microsoft Excel, Access, Visio and/ or Smartdraw
  • Proficiency in RDBMS software such as Microsoft SQL, Oracle and MySQL and a sound command of the SQL language.
  • At least 2 years experience in a similar position; experience in call centre operations will provide an added advantage.
Key competencies and attributes:
  • Excellent skills in organization, prioritization, time management and multitasking
  • Effective written and oral communication skills
  • High level of commitment, initiative, vision and enthusiasm
  • Must be self motivated with the ability to work alone or with others
  • Ability to manage cross-functional technical and non-technical groups in developing and implementing business solutions.
  • Detail oriented with a strong analytical aptitude
To apply, please log onto www.horizoncontactcenters.com

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