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Wednesday, March 24, 2010

Technical Service Manager

Technical Service Manager
Reports to: Director, Broadcast & Studio Operations

Description
This position is responsible for managing the organization Broadcast Technical Operations in Nairobi.
Responsibilities:
  • This position requires a 'hands on" management style to lead, motivate and challenge the team.
  • Responsible for the 24/7 management and organization of all Broadcast Technicians and the Broadcast System Administrator.
  • Team Management: develop and maintain a highly motivated and productive team to meet department objectives and deadlines through the effective hiring, coaching, training and motivating the team to foster a team environment.
  • Create and implement policies and procedures that relate to the technical operations.
  • Ensure these policies and procedures are understood, communicated and carried out by all employees.
  • Establish and maintain standards for technical operations and execution.
  • Manage broadcast repairs and maintenance.
  • Performance Management: provide ongoing employee feedback and communication.
  • Ensure performance evaluations are completed prior to due date (probationary and annual reviews).
  • Responsible for addressing employee issues and concerns as they arise.
  • Each fiscal year, create and implement a documented Training Plan for employees.
  • Monitor the training needs of existing employees and ensure new employees meet the required standards.
  • Responsible for employee scheduling (i.e. vacation time and sick time).
  • Ensure timesheets are accurately completed and submitted to Payroll in a timely manner.
  • Responsible for maintaining a bank of three to four on-call employees.
  • Manage the technical operational budget for the organization.
  • Ensure operational activities comply with organization license conditions.
  • Recommend operational changes to the Director, Broadcast Operations, when necessary, to improve the overall day-to-day operations.
  • Responsible for the Health and Safety of the team.
  • Responsibilities and duties may evolve and change over time.
Qualifications:
  • Completion of a College/Bachelor Degree/Diploma in Electronics related field.
  • 5+ years experience in a management role, including managing a team.
  • A minimum of five (5+) years related experience in maintenance and repair of broadcast audio and video equipment is essential.
  • Working knowledge of all areas of broadcasting from ENG/EFP cameras to Master Control, fiber optics and multi media is required.
  • Knowledge of computer equipment, especially servers and software (AutoCAD, MS Office, Windows and Unix/Linux OS) is also essential.
  • Demonstrated ability to work under tight deadlines in a dynamic studio environment
  • VSATs and wireless technologies
  • Radio [Medium wave, Short wave and FM] and Television [VHF and UHF] transmitters
  • Microwave links, UHF/VHF links, studio, outside broadcast and satellite broadcast equipment competency.

Competencies:
  • Leadership and coaching skills
  • Strategic thinker and planner
  • Exceptional organizational, communication and interpersonal skills
  • Ability to quickly analyze and solve problems
  • Ability to work in a dynamic environment
  • Flexible work schedule


Applicants must submit
(1)Detailed and current CV
(2)Cover letter demonstrating why they qualify for this position
(3)Contact information for 3 referees; and indicate current remuneration package.

Closing date 25th March 2010 at 4:00pm

Only candidates short-listed for interview will be contacted.

If you meet the requirements for the position above, please submit your application and CV electronically to catherine.wekesa@careerlink.co.ke

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