Duties & Responsibilities:
- Coordinate the service activity of LG appliances in-home and carry in.
- Resolve customer relations issues
- Distributor’s Service Quality management
- Net Promoter Score survey : Find pain points & improvement
- Call Centre Enhancement and Advertise.
- Provide information to assist the customer in obtaining optimum performance of their LG products.
- Prepare reports as required
- Manage a team of supervisors & field engineers, overall administration; ensure customer satisfaction, compliance with policies & standards.
Qualifications:
- Should have 3-5 years experience working for branded appliances company
- Can supervise service activity and technicians across a region
- Should have a degree in a technical field, preferably Electrical Engineering graduate
- Customer Oriented with a passion for customers and for delivery of quality customer care
Skills and Competencies:
- Computer use including Microsoft Office
- Excellent communication skills both written and verbal; excellent organizational and multitasking skills; ability to work under time constraints and deadlines in challenging settings; ability to work in multicultural, multiethnic environments.
- Demonstrated ability to identify, approach, and coordinate with stakeholders of diverse background and levels of expertise.
- Ability to work independently, with flexibility, ability to work in a team and good interpersonal
- Able to read wiring diagrams, Computer literate
Attractive package will be offered to successful applicant commensurate with their demonstrated skills and abilities.
All applications should be posted via the following link: http://tbe.taleo.net/NA2/ats/careers/requisition.jsp?org=LGE&cws=5&rid=42
Only shortlisted applicants will be contacted
