DUTIES:
Maintains a thorough knowledge of the organization and adheres to all organizational standards.
Manages the acquisition, installation and maintenance of the WRP's local area network hardware/software.
Manages network operations to include: troubleshooting connectivity problems; installing & maintaining routers; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores; etc.
Conducts technology orientation and exit briefing for all staff; prepares technology and systems for new and existing staff.
Ensures technology documents/certificates such as product registrations, SSL certificates, maintenance agreements, service contracts, etc. related to technology operations and/or technology services are evaluated, updated, processed and filed.
Implements, administrates and maintains databases.
As needed and appropriate but no less than annually, provides input and suggestions for the creation or revision of written IT policy guidance to managers, supervisors and staff ..
Provides technical supervision of the IT assistant; supervises as directed; annually updates IT job descriptions; completes IT staff evaluations. Performs routine preventive maintenance on hardware and software. Analyzes technology requirements and develops functional specifications. Conducts comparative analysis and competitive bidding when necessary.
Assists staff in understanding and using technology; conducts regular staff IT presentations and trainings.
Presents and implements technological alternatives to streamline functions and improve productivity.
Develops and maintains technology policies, standards and procedures manual; develops and maintains related IT checklists and SOP's. Responsible for troubleshooting workstations, networks, software applications, phones, copiers and other technologies.
Manages technology inventory in coordination with the Acquisitions Manager to include procurement and disposal.
Ensures compliance with all software licensing agreements. Manages and safeguards software media and associated licenses. Tracks software versions. Maintains centralized software use log.
Develops annual IT goals and detailed plans for goal accomplishment. Creates and maintains LAN/WAN maintenance logs.
Responsible for the discovery, mitigation and documentation of IT risks. Responsible for the completion of monthly risk management reports.
EDUCATION AND/OR EXPERIENCE:
Bachelor's degree from four-year college or university and one to two years related experience and/or training; or equivalent combination of technical education and experience.
COMPUTER SKILLS;
The following computer proficiency1~ (are) required' Internet - .ExptClr~r;Jv1icrosof! Access;. Microsoft Excel; Microsoft Outlook; Microsoft PowerPoint; Microsoft Publisher; Microsoft Word; Lotus Notes.
OTHER SKILLS AND QUALIFICATIONS:
Ability to read, analyze and interpret general technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Fluent in English and Kiswahili.
Ability to calculate figures and amounts (basic math).
Knowledge of and experience with: LANS/WANS; Windows Server Environment; Microsoft SQL Server; Microsoft Exchange; Internet
Information Services; backup systems; network/workstation peripherals; print servers; firewalls, spam & antivirus hardware/software; JavaScript, HTML, Cascading Style Sheets; hard drives hardware drivers, etc.).
APPLICATION MODE:
Cover letters and resumes should be sent to the site director, po box 2410, mbeya or emailed to resume-wrp@hivresearch.org
