The Customer Management department within the Commercial Division is seeking to fill the following position in the Retail Centre Located in Kisumu.
Retail Centre Agent
RF: CM_JUN07_RCA
RF: CM_JUN07_RCA
Reporting to the Retail Centre Manager, the Retail Centre Agent will be part of a team responsible for:
Key Responsibilities
Delivery of high quality retail sales customer service in all interactions with customers.
- Handling customer queries/requests in the retail centre and educating customers on all Safaricom products and services.
- Updating customer records on systems and databases.
- Performing quick cash sales and issuing out stock to customers and reconciling stock at the end of the day.
Minimum Requirements
The ideal candidate will be a graduate with an 2nd Upper Class Honors or 3.0 GPA or better.- You will have a minimum of 1 year experience in a retail sales commercial environment.
- You will be able to perform accurate cash and stock reconciliations and verify billing records.
- You should be capable of cooperating/liaising with both internal & external customers and following laid down instructions while providing quality service.
- You will have intermediate computer knowledge.
- Familiarity with Safaricom products and services will be a definite advantage.
If you feel that you are up to the challenge and possess the necessary qualification and experience, please send a Two Page resume and application letter to the address below to the address below by Wednesday, 4th July 2007 clearly indicating the position title, the degree awarded (1st Class, 2nd upper, or 3.0 GPA) and work experience.
Please quote the job reference stated above as the subject when sending your application.Applications outside this location will not be considered at this time.
Interviews and assessments for short listed candidates will be conducted in Kisumu.
The Resourcing Manager
Safaricom Limited
Via email to:
