World Vision is a Christian relief, development and advocacy organization dedicated to working with children, families and communities to overcome poverty and injustice.
World Vision wishes to urgently recruit a highly competent and proactive person to fill the following position within the organization.
IT Support Officer – Last Mile Mobile Solutions
Purpose of the Position: The IT Support Officer is responsible for leading field-based IT operations pertaining to the Last Mile Mobile Solutions (LMMS) Project. This includes provision of technical support to commodity distribution field staff during field registrations/distributions
Key Responsibilities
- Work with the LMMS team in administering LMMS asset control procedures.
- Oversees wireless connectivity issues between mobile devices and roaming servers in field operations, trouble shooting where necessary.
- Ensures correct functioning of LMMS in beneficiary registration, enrollment, household updates and commodity distribution activities.
- Lead capacity development with staff to ensure adequate IT coverage.
- Ensure back-ups of field data collection and ensure safety of data collected in field operations.
- Lead regular technical training events with end users.
- Report technical failures, help to replicate problems and lead field installations with system upgrades/new releases.
- Document technical shortfalls within the existing mobile product offering and with new version releases.
- Serve as technical point of contact/support for field monitors and reports back to the core system delivery team on state of field deployments.
- Work with software developers and software partners in new systems development.
- Identify appropriate training methodologies and assist in delivery of such training to World Vision staff and partners on the LMMS.
Knowledge, Skills & Experience
- Bachelors degree in Information Systems or related field
- Knowledge in Relational Database Management Systems — exposure to MySQL highly desirable, including the use of database management tools (MySQL Query Browser and Administrator).
- At least 2 years relevant working experience.
- Solid background in the Window Operating System and understanding of the Windows Mobile Platform
- Good networking skills — able to set up and administer wireless Ad-hoc peer-to-peer networking.
- Previous exposure to mobile hardware technologies.
- Understanding of object oriented languages — in particular Java
- Good written and oral communication skills.
- Must have strong analytical, problem solving and organizational skills with attention to details.
- Must be able to work effectively with a diverse team.
- Ability to work under pressure and on multiple tasks1
- Must be able to travel internationally.
Interested and qualified candidates who wish to apply for this position should send an application letter and detailed CV to World Vision East Africa Regional Office, School Lane Link Road, R 0. Box 30473-00100 Westlands, Nairobi or wvaro_recruit@wvi.org by June 15, 2010.
Only shortlisted candidates will be contacted
As a child focused organization, World Vision is committed to the protection of children and does not employ staff whose background is not suitable for working with children.
All employment is conditioned upon the successful completion of all applicable background checks, including criminal record checks where possible.
