- Business Systems Development Manager
- Business Analyst (2)
- Network Support Administrator
- ICT Service Desk Support (2)
- IT Security Officer
UAP Insurance is one of the leading insurance companies in the East African region, and is the first foreign underwriter in Southern Sudan. The Company ranks highly in business volume, market share, profits, net assets and other significant attributes.
UAP is the first insurance company in the region, to be ISO certified.
We are looking for qualified individuals to fill the following positions based in Head Office, Nairobi.
Business Systems Development Manager
The role has a leadership responsibility in ensuring effective, dynamic and efficient change of information technology platform in tandem with the technology changes required to implement the business strategy.
Key responsibilities will be evaluation and selection of systems solutions that meet the overall business strategy for the region and managing implementation of new systems within the agreed parameters.
The job will involve people management, project management and liaising with internal and external stakeholders to identify opportunities for technology improvements that will lead to business efficiency gains and effectiveness.
Tasks will also include assisting the Group CIO in building a culture of high performance, pro-activity, business co-operation and continuous improvement within the area of programme delivery. The person will be tasked with tracking IT development budgets and KPIs and through consultation promote adoption and use of company standards and processes.
Candidates must have a Bachelor’s degree in Business Management, Information Systems, or a related field, 7 years experience in managing multi-site development teams across concurrent projects, demonstrated track record for ERP solution delivery and cost reduction, ability to negotiate and manage systems development scope and changes in the
context of the business environment.
context of the business environment.
Business Analyst (2)
The Business Analyst will work with the Business Systems Manager to ensure successful implementation of business solution transformation programmes.
Key responsibilities will include liaising with users to identify changes that are necessary for the systems to continue supporting the business strategy, providing robust analysis and critique the identified changes that will address the intended business needs while factoring seamless integration with existing solutions for the overall fit, and applying best practices and standards in solution design and project executions.
Tasks will also include training users and other team members on new information system solutions, ensuring that
solutions developed are properly tested by developing comprehensive test plans, ensuring that problems identified during implementations are reported, tracked, and resolved in a timely and appropriate manner and working with the other business analysts to implement and maintain enterprise-wide data warehouse solution for consolidated corporate reporting and analytics.
solutions developed are properly tested by developing comprehensive test plans, ensuring that problems identified during implementations are reported, tracked, and resolved in a timely and appropriate manner and working with the other business analysts to implement and maintain enterprise-wide data warehouse solution for consolidated corporate reporting and analytics.
Candidates must be a graduate in Information Systems or related discipline and have at least 3 years experience in business systems project related assignments including but not limited to:- Project Management, Systems analysis and design, Programing, Database design and administration, Systems integration and User training.
Network Support Administrator
This is a critical role within the UAP group of companies in ensuring that the business has a stable, secure and scalable network that continues to support our growing operations.
Key tasks will include administering the group VPN to ensure service availability and stability as stipulated within the relevant SLAs in conjunction with our service providers, evaluating and recommending purchases of appropriate network tools, installing, configuring, and maintaining all the tools (hardware and software) in our network and
ensuring security of the above configurations.
ensuring security of the above configurations.
Responsibilities will also include ensuring up to date documentation of the network and safe storage of these documentation, investigating network related user problems and resolving them, implementing and maintaining an appropriate system to monitor all the licences in use across the network, working with Information Security Officer in planning and implementing network security, and periodically develop and conduct appropriate user training.
The role also requires continuous monitoring of network utilization, planning for the appropriate enhancements, establishing and performing network maintenance, conducting monthly review of SLA performance ofthe service providers and implementing appropriate measures to ensure 100% compliance, implementing and maintaining the
intranet and providing support for the chosen office automation and collaborative tools.
intranet and providing support for the chosen office automation and collaborative tools.
Candidates must have a relevant degree and three to five years of networking experience.
Knowledge of a range of computer networking systems and languages to include UNIX, Linux Microsoft Windows, or similar computer networks, ability to communicate technical information, knowledge ofapplicable copyright laws as they pertain to the use of computer software and ability to identify and resolve computer system malfunctions and operational problems will be desired.
ICT Service Desk Support (2)
This role will provide general user support and customer service through ICT Help desk system software.
Key areas of responsibility will be administration of help desk software following standard help desk procedures, assigning calls to the technical personnel who will diagnose and resolve technical hardware and software issues, redirecting problems to appropriate resource, identifying and appropriately escalating situations requiring urgent attention and preparing daily activity and analysis reports on all reported incidents.
Tasks will also include keeping an up to date ICT assets inventory, maintaining a knowledge base, production of IT
services catalogue for user knowledge and application and staying current with system information, changes and updates.
services catalogue for user knowledge and application and staying current with system information, changes and updates.
Candidates must have a basic degree in business or related field, working knowledge of fundamental operations of common operating systems, and hands on experience with call tracking applications.
IT Security Officer
Key areas of responsibility will include continuously developing and maintaining a secure information system platform across the group. In partnership with the group risk and compliance management and on an ongoing basis, one will be carrying out technology risk management activities to help the group maintain an acceptable level of risk on information assets, running routine automated security reviews of the operating systems, applications and databases using our chosen CAATS tool, and advising management on any remediation required.
Tasks will also include making recommendations regarding appropriate personnel, physical and technical security controls, maintaining and managing the information security incident management program in accordance with the group policy, reporting appropriate information security metrics to executive management, participating in resolving problems with any security violations, creating a group wide information security education and awareness campaign, and coordinating with vendors, auditors, executive management and user departments to enhance information security within the group.
Candidates must have a Bachelor’s degree in Information Systems, Computer Science or Business Administration with a bias in Technology, Certified Information Security Manager (CISM) and Certified Information Systems Auditor (CISA) or similar certification, experience in establishment of an information security programme within a recognized enterprise, development and implementation of IT disaster recovery programmes and over 5 years experience in IT management within a recognised enterprise running on a multi-platform environment (Unix/Linux, NT/2000, Web, e-commerce), telecommunication, and network platform s.
Interested candidates should provide a detailed CV, including present position, current remuneration, names, addresses, and phone contacts of three professional referees, copies of professional/educational certificates and send it to:
Group Human Resources Manager,
UAP Insurance Co. Ltd,
P.O. Box 43013-00100, Nairobi.
Or, Email: recruitment@uapkenya.com
Closing date of applications: July 09, 2010
Only shortlisted candidates will be contacted.
