UHEAL is a fast growing eye specialist centre, focused on providing affordable and available world class eye care to Kenya and the East African region at large. UHEAL runs a clinic and an outreach program that aims to reach more than 10 000 people each year.
The Front Office Executive will report to the Accountant and Nurse in charge and will hold primary responsibility for all aspects of supporting and scheduling patients. He/she will be an outgoing self-starter, with strong communication skills and presence, comfort with multi-tasking, and ease interacting with the full range of internal and external stakeholders on a routine basis.
He/she will coordinate meetings and the reception and client’s follow-up; will manage calendars, appointments and travel; and will take the lead on various projects and initiatives. Strong organizational skills will be needed in order to manage the various tasks assigned.
Roles and responsibilities
- Attending to clients, maintaining appointments and keeping patients records.
- Following up with clients after surgeries to ensure quality services are offered.
- Updating patients’ database on a daily basis.
- Switch board maintenance and receiving mails and forwarding it to respective people.
- Maintaining a diary for the medical director and other doctors who work at the clinic.
- Typing patients’ medical reports.
- Receipting of patient fees and petty cash maintenance.
- Minute taking during staff meetings.
- Any other duties as directed by the supervisors.
Qualifications
Candidates for the Front Office will be individuals who are multi-skilled and comfortable working in a health environment, have a passion for people and quick learners. People who have worked in a hospital environment have an added advantage.
She or he should possess:
- Excellent written and oral communication skills
- Ability to manage multiple tasks effectively with frequent interruptions, and to work productively in a fast paced, rapidly growing organization
- Must be flexible with changing job requirements as the team grows
- Proven mastery of Office applications including Outlook, Word, Excel and PowerPoint
- Must be experienced in using the Internet as a daily research tool
- Interest and experience in using technology to improve work efficiency.
- Commitment to accuracy, attention to detail and follow-through
- Strong interpersonal skills: courtesy, tact, patience and strong team orientation; assertive team player with a sense of humor
- Commitment to, and enthusiasm for, the organization’s mission and business model, and respect for our core values: God, People and Excellence
- Dedication and strong willingness to affect change with an understanding of challenges often encountered
Compensation
- UHEAL offers a competitive compensation package, commensurate with experience.
Location: Nairobi
To Apply
Send a cover letter and resume to Dr Kibata Githeko, Medical Director at gchituri@uheal.or.ke or hand deliver at
Upper Hill Medical Centre, Upper Hill Eye and Laser Centre, 2nd Floor, Ralph Bunche Road Nairobi
Upper Hill Medical Centre, Upper Hill Eye and Laser Centre, 2nd Floor, Ralph Bunche Road Nairobi
Please include the job title “Front Office Executive” in the subject line.
