Job Description
Job Title: Housekeeping Supervisor
Objective:
Assisting Executive Housekeeper in managing entire Housekeeping and Laundry departments to ensure set standards are met and maintained
Ensuring cleanliness in all rooms and public areas and due care is taken with furnishings
Ensuring controls of guest supplies, cleaning materials, linen etc adhered to
Assisting in controlling expenses to ensure Housekeeping department is kept within budget
Responsible for assisting in training, development and promotion of all staff in department
To maintain complete guest satisfaction
Key Responsibility’s:
General
To adhere to all fire and safety regulations and ensure staff aware and trained on these
aspects
To maintain company standards for hygiene and physical appearance within the departments
To represent the hotel in a positive manner, even if not at work
Follow all regulations and procedures as laid down by the company
Ensure comfort of guests and special requests dealt with promptly
Ordering & Controlling
Supervising housekeeping operations in conjunction with Supervisors
Supervising laundry operations ensuring quality control, correct usage of equipment
Ensuring all equipment receives scheduled maintenance to the required standards
Ensuring maintenance and deep cleaning programs’ for e.g. laundry equipment, cleaning of carpets & curtains, pest control are carried out as per schedule
Assisting in enforcing security within the department
To maintain effective control procedures set in conjunction with Executive Housekeeper i.e. linen, amenities etc.
Financial
Controlling staffing levels in relation to payroll budget
Assisting with ordering and controlling all operating equipment and supplies within budget
Ensure issues to other departments authorized and recorded and charged to correct
budget allocations
Daily operations
Ensuring all rooms and public areas are serviced, checked daily and meet company standards
Assist with monthly stock take of all operating equipment and supplies
Assist in maintaining and recording inventory levels of all stock
Enforce safety aspect within the department i.e. master keys
Schedule duties of all Housekeeping staff
Maintain a First Aid supply for Housekeeping Department
To ensure lost and found procedure is adhered to
Staffing
Assume full responsibility for the Housekeeping Department in the absence of Executive Housekeeper
Assisting Executive Housekeeper in ensuring effective recruitment, induction and training program within the department
Monitor all the Housekeeping teams’ performance and train and provide feedback on a constant, on-on-one basis.
Controlling rosters, time-sheets and disciplinary information
Assist in collating and update Training Manuals for all positions within the departments
Ensure regular training, goals and incentive programs are carried out and all staff receive feedback on performance
Ensure staff hygiene and professional appearance is maintained
Communication
Liaise with maintenance to ensure all maintenance issues are reported and carried out in a timely manner.
Liaise with Duty Manager to ensure quality and performance and special duties for night staff
Ensure effective communication within the department and hotel
Liaise with all departments regarding guest information, special requests, VIP’s
To liaise with Front Office regarding daily operations i.e. room status, discrepancies
Assist in updating guest history with housekeeping and other requests
Report to:
- Executive Housekeeper
- Operations Manager
- General Manager
Send your CV to milkah@myjobseye.com
Only shortlisted candidates will be contacted.
