Swift Human Resource Consultants Position: Reservationist

Our client based in Nairobi with a group of lodges is looking to recruit a reception reservationist.

Reporting to the General Manager the Reservationist will determine a guest’s reservation status and identifies how long the guest will stay.

Duties and Responsibilities

• Registers guests and assigns rooms. Accommodates special requests whenever possible.
• Communicate with the lodges every time you have new bookings.
• Making bookings for all the lodges
• Understands room status and coordinates room status updates with the housekeeping.
• Knows the location and type of all available accommodation.
• Files room key inventory.
• Knows the selling status, rates, and benefits of all package plans.
• Tracks future room availabilities on the basis of reservations.
• Makes sure that all files and documents are up to date and accurate.
• Knows how to use reservation Desk Equipment.
• Posts, updates and files of all reservation bookings
• Uses proper telephone etiquette.
• Uses proper mail, package and message handling procedures.
• Is aware of daily activities and events taking place in the lodges.
• Maintains the cleanliness and neatness of the filling system
• Must have personal hygiene.

Prerequisites

Experience and Education:

• Previous experience of like 2yrs in a hotel reception area is required.
• Must be able to speak, read, write, and understand the primary language(s) used in the work place by guests and fellow work mates.
• A certificate or a diploma in front office operations from a certified college or university.

Physical:

• This position requires standing, grasping, writing, walking, repetitive motion, verbal communication and visual acuity.

Salary Scale is KSh 25,000 to 30,000

If you meet the above, kindly send your application along with a current picture and an up-to-date CV with telephone contacts for three professional referees and copies of academic and professional certificates to info @ swifthr.org including your telephone contact.

Only short-listed candidates will be contacted.

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