Real People is a rapidly growing financial institution with over 140 retail branches in Sub Saharan Africa, looking for qualified, energetic and dynamic individuals to fill the following vacant position within our various branches in Kenya:
JOB TITLE Loan Officers - Micro Enterprise Finance
JOB PURPOSE
- To deliver superior customer service to new and existing customers in becoming pre-eminent in the market
- To effectively receive and interview clients within the assigned delivery channels in order to concentrate on sales targets, and to sell products offered by the company within company policy and legislative requirements.
- To ensure standards pertaining to marketing and customer service are exceeded and that every opportunity of selling a variety of products to a customer is maximized.
- To effect healthy administrative processes within the branch.
MINIMUM REQUIREMENTS
- Diploma / Degree in Sales & Marketing
- 2 years experience in Sales & Marketing (preferably in the operational environment of a financial institution)
KEY COMPETNCIES
- Excellent communication/listening skills
- Customer service oriented
- Assertiveness
- Highly Computer literate
- Target driven and self motivated
KEY FUNCTIONAL AREAS:
Administration
- Effectively achieving set sales targets by actively and proactively identifying of opportunities.
- To ensure continuous compliance with sales process implementation e.g. sales processes, policies and procedures, legislative requirements etc)
- Ensure that all loan application documentation is completed correctly and neatly.
Customer Service
- Offer a professional, friendly and efficient service to customers focused on building relationships at all times
- Educate clients, new and existing on financial planning.
- Attract and retain new and existing clients through continuous Service Excellence.
Marketing
- Ensure that you contribute to the profitability of the branch by meeting individual sales targets set by management.
Corporate Image
- Keeping the branch and your work area neat at all times.
- Advise the Agent Facilitator timely on the ordering of additional marketing material.
- To protect the Real People brand.
Company Assets
- Ensure that you use company equipment for the purpose intended.
- Ensure that all branch assets/equipment are accounted for at all times.
Salary: Negotiable Basic Salary + Incentives
If you meet the above requirements, please send an application letter and a detailed CV with three professional referees including daytime contacts to jobs.realpeoplekenya@gmail.com specifying the position and your preferred location within Kenya as the subject title.
