IT User Support Analyst - Safaricom Kenya Jobs

We are pleased to announce the following vacancies within Information Technology Division.

In keeping with our current business needs, we are looking for resources who meet the criteria indicated below:

IT User Support Analyst
Ref: IT - USA - JUNE 2010

The position(s) of IT User Support Analysts will be responsible for hardware and software support for computing services involving Desktop P.C’s, printers, laptops, servers, operating systems and messaging systems.

Key responsibilities:

• Administration and configuration of IT client hardware and software Resolution of support issues;
• Disaster Recovery of client desktop environment;
• Hardware System administration;
• Documentation and Policy implementation;
• Involvement in Project Implementation;
• Weekly Reports and documentation of own activities;

Minimum requirements:

• Degree in Information Technology or equivalent from a recognised university;
• Microsoft Certification: MCSE, MCSA, MCP
• User Support Professional / A+ Certification;
• 1 year experience in IT Technical support;
• Good communication and interpersonal skills;

If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. Deadline for application is 28th June 2010.

The Senior Manager, Talent Acquisition
Safaricom Ltd
Nairobi
Via E-mail to : hr@safaricom.co.ke

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