Private Safaris (E.A) Ltd Jobs - Sales Account Manager and German Customer Service Representative

Private Safaris (E.A) Ltd is a subsidiary of Kuoni travel group. It is one of the leading and most reliable Destination Management Company in East Africa.

With over 50’000 guests per year and its own fleet of buses and Safari vehicles, Private Safaris (E.A) Ltd leads the way in standards within Eastern Africa.

To strengthen our team, we are now seeking qualified people to fill the following positions:

1. Sales Account Manager

Job Summary

Maximizing sales and dissemination of relevant and up to date information regarding Private Safaris to a wide array of corporate and individual clients. Sales will be geared on Meetings, Incentives, Conferences, Events and Leisure clientele.

Main Tasks & Responsibilities will include:

• Prospect for new business with the aim of meeting/surpassing set sales targets and deadlines.
• Develop and maintain business relationship with corporate and individual clients, handle their queries with assistance of M.I.C.E and Product Department.
• Identify potential customers i.e. identify their potential, genre and negotiate deals.
• Visit clients on a regular basis for updates and maintenance of good customer relations.
• Prepare and submit monthly sales reports.
• Conduct market intelligence on a continuous basis.
• Keep abreast with market trends and suggest new sales strategies.

Minimum Job specifications:

• A degree or diploma holder in Sales & Marketing. Experience in Tourism will be an added advantage
• Minimum 5 years sales experience, preferably in a hotel group with direct contact with local corporate, NGOs and other organizations.
• Able to exceed customer expectations with product knowledge & expertise.
• Self-motivated, confident, team player, energetic with excellent negotiation, Communication and interpersonal skills.

2. German Customer Service Representative

Job Summary

Maintain a good image of the company by ensuring smooth customer service and excellent relations with all guests and suppliers.

Main Tasks and Responsibilities will include:

• Meeting and seeing off all arriving clients from/to their flights and safaris.
• Prepare personalized welcome departure information for the guest.
• Briefing and debriefing the safaris with accurate and comprehensive information and service for both the clients and the drivers.
• Ensuring all the hotels have the correct rooming lists for arriving guests.
• Proposing and selling excursions to the clients to enhance the quality of their holiday.
• Reconfirming all clients’ flights.
• Update the office on any new developments in hotels or the airport.
• Handle lost /damaged luggage effectively
• Quality control by inspecting vehicles before the guests embark

Minimum Job Specification:

• Diploma in Tour Operations/Customer Care.
• Excellent Knowledge of both written and spoken German language. Knowledge of any other foreign language is of high advantage.
• Demonstrated passion for excellence with respect to treating and caring for customers.
• Strong decision making and problem solving abilities.
• Strong detail orientation and excellent communication/listening skills.
• Ability to be loyal to the company and its associates.
• Willingness to work a flexible schedule.
• Highly developed sense of integrity and commitment to customer satisfaction.
• 3 years of experience in customer service in the tourism industry.

If you believe you are the right candidate and can clearly demonstrate your ability to meet the criteria given above please submit your application with a detailed curriculum vitae stating your current position, Names of three referees, telephone contact and email address to: http://www.privatesafaris.co.ke/jobs.asp

or

Human Resources Manager
Private Safaris (E.A) Ltd
P.O Box 16913, 00620
Muthaiga, Nairobi.

To be received not later than July 2, 2010.

Only short listed candidates will be contacted.

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