Kenya Airways is truly the Pride of Africa. Our global network now reaches 47 destinations, 39 of which are spread across the Africa continent. Our 26 modern aircraft, including four Boeing 777 series, makes us one the youngest fleets in Africa.
Kenya Airways opens a world of opportunity across the continent helping create sustainable development by connecting its people and businesses within Africa and around the world.
At Kenya Airways we believe our greatest asset is our people. When you join Kenya Airways we provide you with training and all the systems and tools you require to perform. And best of all, we provide an environment that enables each and every one of our employees to achieve their full potential.
Detailed Description
- To be the principal administrator for Kenya Airways in the country while safeguarding KQ interest
- To drive the sales and marketing plan for the country to deliver the budgeted objectives
- Develop and service trade partners to maximise loyalty and revenue generation
- Accountable for planning, directing and controlling all ground handling aspects of Kenya Airways.
- To ensure a safe, healthy and secure ground services operation at the station in compliance with regulatory requirements, company policies and the local airport authority.
- Monitor the standards of punctuality and customer service as delivered by third parties and ensure compliance with contract and Service Level agreement and in accordance with the company policies.
- Manage country and station costs in line with the budget and implement all cost saving initiatives as determined and communicated
- Support and develop a high performance team capable of achieving results by meeting the set benchmarks with minimum supervision.
Knowledge, Skills, Experience
- University graduate with at least 3 years airline experience (preferably in both operations & Sales)
- At least 2 years experience at a Supervisory level
- Computer literate with valid driving licence
- Strong analytical skills
- Customer focused & result oriented
- High integrity
- Ability to lead, guide and make decisions
- Good communication skills
- Confident, decisive & proactive
- Revenue & cost sensitive
- Ability to work under pressure in a dynamic environment
- Good negotiator
- Achieve market share, passenger and revenue targets as set (yields, revenues & pax numbers)
- Visible revenue/passenger number growth
- High efficiency standards through quality of customer relationship
- Proper cost control (budget control)
- Efficient ground handling services
Grade: H10
How to Apply
Click here to apply for the job online
