Safaricom Careers. Contact Center Administrators

We are pleased to announce the following vacancy in the IT Infrastructure Services Department within the Information Technology Division.

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Contact Center Administrators Ref: IT_CCA_OCTOBER_2010

Reporting to the Principal Network Administrator; the job holder will provide systems administration, software and hardware support, system configuration, system monitoring, performance tuning, skills transfer and customer management of Linux and Windows based servers, plus telephony systems hosted within the contact centre.

Key Responsibilities
* Administer, configure and troubleshoot servers based on Linux, Microsoft Windows and HP -UX;
* Analyze and trouble shoot voice routing on the IP contact centre platform;
* Liaise with users, hardware and software vendors and internal systems owners to fine tune systems hardware and software for all systems;
* Conduct backup tests of disk and data recovery solutions on all business systems and prompt restoration of lost data for the business;
* Conduct maintenance of systems documentation and procedures;
* Perform technical support for assigned company initiatives and projects and participate in feasibility studies and testing for new IT infrastructure components;

Minimum requirements
* Degree in Computer Science or equivalent;
* Knowledge of TCP/IP networking and strong Linux/Unix skills including certification;
* 4 years experience as Systems administrator, Network administrator/analyst in a multifaceted business environment with integrated/mixed windows and major Linux/UNIX server environment ;
* System Administration Techniques – understanding OS Performance , Microsoft, Linux and Unix enterprise hardware and storage;
* Network Administration Techniques – understand data and voice technologies like VOIP, SIP, call control, IP telephony, call centre;
* Knowledge in SAN and NAS is desirable;
* Highly developed analytical thinking skills;

If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below.

The deadline for application is Friday 29th October 2010.

The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi

Via E-mail to: hr@safaricom.co.ke

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