CFC Life Assurance Training Specialist Job in Kenya

Job Title: Training Specialist
Business Unit: CFC Life Assurance Limited
Department: Sales and Distribution
Key Objective of the Job
To independently implements blended training solutions to address multi-discipline training needs & facilitates transfer of learning into the respective business units within Sales and Distribution

Department.

Job Summary - List the Key Tasks in the Job

* Independently starts performing the role of a training specialist in that broad spectrums of issues are considered when analysing training needs &/or skill development solutions within the Sales and Distribution.
* Implement best approach to training delivery methods to enhance the effectiveness of the intervention.
* Facilitates potentially complex & sensitive workshops/programmes at all levels within the Sales and Distribution Department.
* Implement multi-system assessment tools in accordance with Skills Development policies.
* Provides specialist training advice to a broad & varied customer base, whilst integrating general best practice, business realities, external industry trends and research, through effective facilitation and learning
* Maintains and builds win-win partnerships with customer base to better provide feedback to T&D solutions to business challenges.
* Develops client partnerships across the group to ensure more improved team value add to the customer.
* Coaching of other team members to ensure efficiency of team outputs.
* Implement integrated BU projects across broad spectrums of Sales and Distribution in order to meet and exceed production targets, persistency and Manpower targets in assigned agencies

Academic and professional qualification

* University Degree in Business or Social Related Studies
* Insurance Certification
* Computer Skills
* Trainers of Trainers certification

Experience and Knowledge

* 3-4 years experience in a T&D environment
* Broader knowledge of Training programmes offered in Department, BU or Group.
* Outcomes Based Education/ Assessor & Moderator Training.
* Group Dynamics & facilitation techniques.
* Individual & Group Psychology
* Insurance Product / system /sales / legislation understanding.

Skills (Personal and Interpersonal)

* Ability to manage own stress
* Ability to travel out of the station

What decisions are expected without the need for senior approval?

* Delivery of multi- discipline, complex & higher level learning solutions/ interventions
* Incorporating a more participative & facilitative approach to training delivery process,
* Adjusting own training style to suit learner needs.
* Management of own time constraints, performance accountabilities and individual development.
* Coordination of training schedule and other departmental work processes and procedures.
* Customer query resolution and decisions on how best to meet customer needs.
* Efficiency and productivity in department.

What decisions require approval?

* Fundamental & significant changes to training solutions.
* Cancellation of scheduled training programmes.
* System changes affecting underlying building blocks.
* Discounts & price negotiations outside of normal quoted prices.
* Learning transfer objectives approved by trainer & manager.

If you meet the requirements of the above position please upload your CV here or send a detailed and updated CV, copies of relevant certificates, details and contacts of three professional references to reach the undersigned by 10 November 2010.

The Human Resources Department
P.O. Box 30364 -00100.
Nairobi

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