Technical & Training Manager

Employment Type: Full Time
Summary: The holder of this position will ensure that training and the technical aspects of exam administration is relevant to the course content and to ensure successful completion of prescribed curriculum.
The position requires an individual with thorough knowledge of ICT Training concepts, practices and procedures, they will rely on professional qualifications, experience and judgment to plan and accomplish successful training sessions. A wide degree of creativity, leadership, and latitude is expected.
Service Delivery
Preparing work in advance to ensure effective and professional delivery of lectures i.e. preparing the study material for the lecture, preparing the software set up for the lecture and preparing the class setup.
Conduct practical sessions and provide relevant support to learners during training and evaluation sessions.
Ensure that all hardware and software are fully functional at all times & maintaining the networks functionality.
Interact with students, identify problems and establish a solution by rectifying the problem or brining it under the attention of the management.
Coordinate with Operations Manager in assisting incoming course participants with their registration & collection of course ware.
Completing of the class register and submitting it to the operations office after the course is complete.
Compiling a report if so required by management.
Ensuring that the trainer evaluation forms are completed by the students on a weekly basis.
Compiling feedback from all students for managers’ review.
Leadership and Management
High levels of integrity and ability to maintain confidentiality of information.
Provide continuous updates to management.
Provide constructive feedback to enquiries from course participants.
Identify new areas of training with vendor and assist in creating and implementing the course.
Monitor training progress and course participants’ performance throughout the training sessions.
Patience and willingness to be available for extra Tutorials.
Proactive and responsive to business needs.

Training, Skills & Experience Required:

A Degree in BSC IT, Education or any other related field.
Three (3+) years experience in a similar position.
Proficiency in the use of English spoken and written.
Should have acquired training on the trainer course, Management of Learning or B Ed.
Should be a qualified MCT, CCNA, CCNP, CCSI, MCSE, MCSA, MCITP, and MCTS.
Knowledge of Microsoft windows 2003/Exchange 2003 network management & Administration experience.
Demonstrated ability to quickly learn and clearly convey technical information and certification requirements.
Experience as Chief Trainer with DIT will be an added advantage.
High degree and passion for skills development.
Knowledge
Ability to provide constructive feedback to mature audience
Excellent presentation, facilitation and time management skills.
Excellent organizational and coaching skills.
Attention to detail, good numerical skills, good data management skills
Should be able to prove his knowledge, skills and expertise to delivery and conduct a course maintaining the objectives.
At different levels should be able to address and cater for all course participants’ learning needs.

Interested and suitably qualified individuals should forward their applications, enclosing copies of their academic and professional certificates, detailed CV indicating work experience, daytime contacts and addresses of 3 professionally relevant referees to hr@tbm.co.ke by Friday, 5th November 2010.

Only short listed candidates will be contacted.

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