Assistant Executive – Hosting Center in Nairobi

at PricewaterhouseCoopers Ltd in Kenya
About Us
PricewaterhouseCoopers provides industry-focused advisory, tax and
assurance services to public sector entities and private companies,
building public trust and enhancing value for clients and their
stakeholders.
The PricewaterhouseCoopers network in Africa has member fi rms
in over 30 countries with over 7,360 professional staff. We have the
largest footprint of all the professional services fi rms on the African
continent.
In Kenya, our local capability comprises over 350 professionals who are able to combine their in-depth understanding of local business, social, cultural and economic issues with their deep functional and industry knowledge.

What we are looking for
We are in the process of strengthening our support services our Hosting Center within the Internal Firm Service by recruiting a highly motivated person for the position of Assistant Executive – Hosting Center.
The person will be involved in supporting staff and clients in delivering
hosted systems for Africa Central and Francophone Africa region. This
person will be reporting to the Hosting Center Manager.
Description:

The Role
* Incharge of the hosting center help desk and be able to direct and allocate calls respectively; * Analyse data and prepare monthly and adhoc reports; * Present the reports and the analysis to key stakeholders and interprete the data; * Check and monitor that all countries in Africa Central and Francophone Africa can connect to the hosted systems and provide support where necessary; * Troubleshoot connectivity issues and escalate to third level support; * Perform monthly, bi- monthly and daily systems backups; * Provide user support to staff and clients;

Requirements:

The Person
* Bachelor’s Degree in Commerce or Information Technology (IT) or related discipline; * Knowledge of SQL 2005; * Knowledge of advanced Ms Excel features; * Hands on experience in client support and requests; * Fluency in English and French (oral and written); * 1 to 2 years relevant working experience; * Helpdesk experience in IT or fi nancial environment; * Training capability or potential; * Install, configure and manage servers; * Ready to work long hours with minimal supervision.

To apply for the position, please send an email to recruitment quoting the specific area on the email subject line. Kindly provide a CV detailing your qualifications, experience, contact details and names of three references. You can also apply online by logging onto www.pwc.com/ke/careers
Closing date: 29 October 2010

Contact Info: PricewaterhouseCoopers Ltd

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