The Company:
Turnkey Africa is a market leading B2B software firm providing ERP solutions to the financial services sector. Our solutions help our clients achieve their automation objectives and give them a critical competitive advantage.
Position Description:
The Account Manager (AM) serves as the primary business contact for the client and is responsible for client satisfaction. The AM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality.
In addition, the AM will build relationships with clients to encourage new and repeat business opportunities.
Responsibilities:
- Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
- Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
- Ensures that client issues are dealt with in an efficient manner, informing the Sales Manager or COO of any problems that may arise.
- Owns the contract and contract renewals for new work for an existing client.
- Approves Change Orders and invoices, and is responsible for payment collections.
- Works closely with the project teams in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
- Aware and in pursuit of opportunities for account growth and new business, involving the Sales Manager, business development and R&D teams.
- Communicates the client’s goals and represent the client’s interests to the team.
- Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
- Understanding of company capabilities and service, and effectively communicates all offerings to the client.
- Reports to the Sales Manager, providing regular input on all account activity, including status and call reports on a weekly basis.
Requirements:
- Proven Account Management skills required in order to create, maintain and enhance customer relationships
- Account/project management experience an added advantage
- Technical competence (understand software, hardware, networks, etc) an added advantage
- Excellent written and oral communication skills
- Excellent report-writing, analytical and project management skills
- Motivated, goal oriented, persistent and a skilled negotiator
- High level of initiative and work well in a team environment
- Plans and carries out responsibilities with minimal direction
- Extremely detail oriented
- Handles stressful situations and deadline pressures well
- Strong listening and questioning skills.
- Ability to effectively communicate daily campaign performance by producing all necessary reports in an effective, timely and tailored manner
- Undergraduate degree
Send application letter and curriculum vitae to jobs@turnkeyafrica.com so as to reach us on or before June 9th 2010.
Only shortlisted candidates will be contacted.
