UAP Insurance Company ICT Jobs in Kenya

1. Business Systems Development Manager
2. Business Analyst (2)
3. Network Support Administrator
4. ICT Service Desk Support (2)
5. IT Security Officer

UAP Insurance is one of the leading insurance companies in the East African region, and is the first foreign underwriter in Southern Sudan. The Company ranks highly in business volume, market share, profits, net assets and other significant attributes.

UAP is the first insurance company in the region, to be ISO certified.

We are looking for qualified individuals to fill the following positions based in Head Office, Nairobi.

Business Systems Development Manager

The role has a leadership responsibility in ensuring effective, dynamic and efficient change of information technology platform in tandem with the technology changes required to implement the business strategy.

Key responsibilities will be evaluation and selection of systems solutions that meet the overall business strategy for the region and managing implementation of new systems within the agreed parameters.

The job will involve people management, project management and liaising with internal and external stakeholders to identify opportunities for technology improvements that will lead to business efficiency gains and effectiveness.

Tasks will also include assisting the Group CIO in building a culture of high performance, pro-activity, business co-operation and continuous improvement within the area of programme delivery. The person will be tasked with tracking IT development budgets and KPIs and through consultation promote adoption and use of company standards and processes.

Candidates must have a Bachelor’s degree in Business Management, Information Systems, or a related field, 7 years experience in managing multi-site development teams across concurrent projects, demonstrated track record for ERP solution delivery and cost reduction, ability to negotiate and manage systems development scope and changes in the
context of the business environment.

Business Analyst (2)

The Business Analyst will work with the Business Systems Manager to ensure successful implementation of business solution transformation programmes.

Key responsibilities will include liaising with users to identify changes that are necessary for the systems to continue supporting the business strategy, providing robust analysis and critique the identified changes that will address the intended business needs while factoring seamless integration with existing solutions for the overall fit, and applying best practices and standards in solution design and project executions.

Tasks will also include training users and other team members on new information system solutions, ensuring that
solutions developed are properly tested by developing comprehensive test plans, ensuring that problems identified during implementations are reported, tracked, and resolved in a timely and appropriate manner and working with the other business analysts to implement and maintain enterprise-wide data warehouse solution for consolidated corporate reporting and analytics.

Candidates must be a graduate in Information Systems or related discipline and have at least 3 years experience in business systems project related assignments including but not limited to:- Project Management, Systems analysis and design, Programing, Database design and administration, Systems integration and User training.

Network Support Administrator

This is a critical role within the UAP group of companies in ensuring that the business has a stable, secure and scalable network that continues to support our growing operations.

Key tasks will include administering the group VPN to ensure service availability and stability as stipulated within the relevant SLAs in conjunction with our service providers, evaluating and recommending purchases of appropriate network tools, installing, configuring, and maintaining all the tools (hardware and software) in our network and
ensuring security of the above configurations.

Responsibilities will also include ensuring up to date documentation of the network and safe storage of these  documentation, investigating network related user problems and resolving them, implementing and maintaining an appropriate system to monitor all the licences in use across the network, working with Information Security Officer in planning and implementing network security, and periodically develop and conduct appropriate user training.

The role also requires continuous monitoring of network utilization, planning for the appropriate enhancements, establishing and performing network maintenance, conducting monthly review of SLA performance ofthe service providers and implementing appropriate measures to ensure 100% compliance, implementing and maintaining the
intranet and providing support for the chosen office automation and collaborative tools.

Candidates must have a relevant degree and three to five years of networking experience.

Knowledge of a range of computer networking systems and languages to include UNIX, Linux Microsoft Windows, or similar computer networks, ability to communicate technical information, knowledge ofapplicable copyright laws as they pertain to the use of computer software and ability to identify and resolve computer system malfunctions and operational problems will be desired.

ICT Service Desk Support (2)

This role will provide general user support and customer service through ICT Help desk system software.

Key areas of responsibility will be administration of help desk software following standard help desk procedures, assigning calls to the technical personnel who will diagnose and resolve technical hardware and software issues, redirecting problems to appropriate resource, identifying and appropriately escalating situations requiring urgent attention and preparing daily activity and analysis reports on all reported incidents.

Tasks will also include keeping an up to date ICT assets inventory, maintaining a knowledge base, production of IT
services catalogue for user knowledge and application and staying current with system information, changes and updates.

Candidates must have a basic degree in business or related field, working knowledge of fundamental operations of common operating systems, and hands on experience with call tracking applications.

IT Security Officer

Key areas of responsibility will include continuously developing and maintaining a secure information system platform across the group. In partnership with the group risk and compliance management and on an ongoing basis, one will be carrying out technology risk management activities to help the group maintain an acceptable level of risk on information assets, running routine automated security reviews of the operating systems, applications and databases using our chosen CAATS tool, and advising management on any remediation required.

Tasks will also include making recommendations regarding appropriate personnel, physical and technical security controls, maintaining and managing the information security incident management program in accordance with the group policy, reporting appropriate information security metrics to executive management, participating in resolving problems with any security violations, creating a group wide information security education and awareness campaign, and coordinating with vendors, auditors, executive management and user departments to enhance information security within the group.

Candidates must have a Bachelor’s degree in Information Systems, Computer Science or Business Administration with a bias in Technology, Certified Information Security Manager (CISM) and Certified Information Systems Auditor (CISA) or similar certification, experience in establishment of an information security programme within a recognized enterprise, development and implementation of IT disaster recovery programmes and over 5 years experience in IT management within a recognised enterprise running on a multi-platform environment (Unix/Linux, NT/2000, Web, e-commerce), telecommunication, and network platform s.

Interested candidates should provide a detailed CV, including present position, current remuneration, names, addresses, and phone contacts of three professional referees, copies of professional/educational certificates and send it to:

Group Human Resources Manager,

UAP Insurance Co. Ltd,

P.O. Box 43013-00100, Nairobi.

Or, Email: recruitment@uapkenya.com

Closing date of applications: July 09, 2010

Only shortlisted candidates will be contacted.

Kenya Jobs by an Organization Focusing on Educational Scholarships

1. Director
2. Communications / Advocacy Officer
3. Finance and Administrative Officer
4. Social Worker – Education (2 Positions)

An education-oriented Kenyan charitable Organization, which sponsors the post-primary education of talented children from poor families, is expanding its operations to meet the growing demands of its services.

In order to manage its expanded operations effectively, the Organization seeks to recruit for the following professional posts.

For all positions, the applicants should be persons of high moral integrity with a demonstrated commitment to social justice issues. All applicants are requested to submit a detailed CV, a writing sample and full contact details (email
and phone numbers) of at least three references.

The responsibilities provided below serve as a guide to each vacancy.

Detailed position responsibilities and terms of reference will be provided to short listed candidates.

Applications should be submitted by email to recruitment@hildebackeducationfund.com or by surface mail to DNA 661 P.O. Box 49010 00100 Nairobi by Wednesday 14 July 2010.

Applicants should NOT attach certificates and testimonials – those will be requested from short listed candidates.

ONLY short listed candidates will be contacted.

Director

The position of the Director will report to the Board and will provide the overall strategic leadership and day-to-day
management of the Organization. Acting on the instructions of the Board and based on the Organization’s strategic plan, the Director will have the following responsibilities.

Director’s Responsibilities

• Ensuring the effective implementation of the Organization’s mandate
• Managing the expanding programmes and operations and providing the strategic vision of the Organization
• Ensuring the effective and efficient implementation of all Organization’s management policies and procedures
• Overseeing the implementation of the applicable systems and procedures for financial and human resources management
• Overseeing the development of donor reports and fundraising proposals
• Developing, operationalizing and from time to time revising the Strategic Plan of the Organization.
• Representing the Organization at all critical fora with various stakeholders including the government and other relevant actors in the education sector
• Managing the Organization’s personnel including mentoring, coaching and positive reinforcement
• Supporting the staff individually and collectively to build a strong team that brings out the strengths of all staff members for the benefit of the Organization’s beneficiaries
• Appraising the staff on a regular basis and facilitating appropriate staff capacity-building programmes
• Acting as the executive secretary to the Board and ensuring all documents pertaining to the decision-making of the Organization are well updated and maintained
• Networking and collaboration with like-minded organizations and partners
• Performing any other related functions as directed by the Organization’s Board

Qualifications

• An advanced University Degree in a development related subject (International Relations, Social Sciences, Development Studies, Business Management or any other relevant field).
• At least 10 years experience in development work, preferably in the education sector, 5 of which should have been at a management level
• Proven managerial competencies in human resources management, including mentoring and supervision of staff as well as in financial management
• Experience in fund raising / resource mobilization
• Knowledge and interest in the education sector in Kenya, including on policy and legislation issues will be an added advantage for this position
• Excellent interpersonal skills
• Sound oral and written communication skills
• Ability to effectively multi-task
• Advanced computer skills

Communications / Advocacy Officer

The position of the Communications Officer will report to the Organization’s Director. In close consultation with the
Organization’s Director, and within the limits of delegated authority, the Communications / Advocacy Officer will have
the following responsibilities.

Responsibilities for Communications / Advocacy Officer

• Serve as the main public relations, communications and reporting expert of the Organization
• Implement the communication and advocacy strategy of the Organization
• From time to time, refine and update the Organization’s communication and advocacy strategy
• Implement communications activities in a manner that supports the overall objectives and effectiveness of the Organization
• Ensure that communication is incorporated in all relevant programme work and is integrated in all relevant policies and guiding instruments of the Organization
• Draft, edit, compile and disseminate various project reports to relevant stakeholders, including periodic (quarterly, annual) updates to all stakeholders
• Establish publications plans and detailed budgets thereof
• Develop content for the Organization’s intranet/portal and the public website on a regular basis
• Vigorously pursue cutting edge technology on communications with the overall objective of reaching the widest virtual audience possible.
• Perform other related duties as directed by the Organization’s Director

Qualifications

• A University Degree in communications or related field
• 5 years experience in public relations and communication
• Ability to develop sound advocacy messages
• Prolific writing and communicating skills
• Sound interpersonal skills
• Knowledge and experience in working with the media, including electronic media
• Polished analytical skills
• Advanced computer skills

Finance and Administrative Officer

Working under the direct supervision of the Director, the Finance and Administrative Officer will provide overall human resources and financial management of the Organization.

This position will have the following responsibilities.

Responsibilities of Finance and Administrative Officer

• Implementing the Organization’s human resources and financial management procedures
• Managing of the Organization’s moveable and immovable assets
• Strengthening and updating human resources and financial management systems and procedures
• Coordinating all issues relating to finance that include payment of staff entitlements, statutory requirements, recurrent running costs of the Organization
• Reconciling and maintaining the Organization’s accounts
• Managing the general ledger operations, preparing all journal entries and preparing all monthly closing statements.
• Preparation of monthly financial statements, budgets and financial forecasts
• Carrying out monthly account/bank reconciliations
• Leading the process of preparation for and coordination of the annual audit
• Providing constant leadership and coaching to all staff in implementing and maintaining internal financial controls and procedures

Qualifications

• A business/commerce related degree with an accounting option
• Accomplished CPA
• Experience and expertise in human resources management
• At least five years experience in an accounting function
• Experience in development projects/Not for profit/NGO Project accounting
• Clear understanding of project/programme management
• Excellent interpersonal skills
• Relevant computer skills

Social Worker – Education (2 Positions)

The Social Workers will be the Organization’s main programme officers whose responsibilities will revolve around
the provision of the necessary support to the sponsored children and youth so that they can attain their full academic
and professional potential.

Persons filling these positions will be positive-minded persons with a genuine commitment to supporting young people to realize their full potential. Each Social Worker position will report to the Director and will have the following responsibilities.

Responsibilities

• Assisting the director in management and day-to-day running of the project activities
• Providing support services to children and youth in the Organization’s programme
• Identifying new cases for intake by the Organization
• Conducting case analysis, documenting and recommending appropriate solutions for needy cases
• Creatively working with the sponsored students to design suitable support models for beneficiaries
• Liaising with educational institutions and other relevant education actors
• Continuously engaging with and monitoring sponsored students to detect any potential problems and proactively resolve them
• Identifying potential partner agencies and provide referral services for those beneficiary problems falling outside the Organization’s mandate
• Identifying, developing and implementing the capacity building strategies for the Organization’s volunteers and outreach workers
• Ensuring that the support provided complies with the objectives and mandate of the Organization
• Facilitating meaningful participation of the beneficiaries in all project activities at all levels of project implementation including project evaluation
• Supporting documentation of the experiences gained from the development and implementation of the sponsorship programme
• Undertaking any other duties that may be required by the Director

Qualifications

• A University Degree in Sociology, Social Work, Counselling, Psychology or related field
• At least three years relevant experience, preferably working with children or the youth
• Passion for working with children and the youth
• Excellent interpersonal skills
• Good project/programme development
• Excellent mentoring skills
• Relevant computer literacy

Micro Finance Institution (MFI) Jobs in Kenya

1. Manager – Finance and ICT
2. Operations Officer
3. Business Development Officers
4. Credit Officer
5. MIS Officer
6. Tellers/Customer Relations Officers

An upcoming deposit taking MFI invites suitable applicants for the following career positions.

1. Manager – Finance and ICT

Based at the head office and reporting to the CEO, the position is responsible for the set up and supervision of the Finance and ICT functions, development of a team of professional staff within the department, financial and management accounting, budgeting and budgetary controls, formulation of risk management initiatives, compliance with policies and regulatory requirements amongst other duties.

Key job Requirements

Qualified Accountant ACCA/CPAK, 5 years experience in a MFI banking institution. An IT qualification plus working knowledge of bankers realm software is an added advantage. Knowledge of risk management frameworks and regulatory reporting.

2. Operations Officer

Based at the branch and reporting to the Manager — Operations, the position is responsible for implementation and delivery of branch operations strategy, customer service delivery, maintenance and improvements of operational standards, cash management and reconciliations; accuracy of data in the core MIS system, compliance with operational policies and regulatory requirements amongst other duties.

Key Job Requirements

A Bachelors degree in a business related field, 3 years experience in a banking environment, AKIB/CPA qualifications and working knowledge of Bankers realm software is an added advantage.

3. Business Development Officers

Based at the branch and reporting to the Manager — Operations, the position is responsible for business growth, managing client relationships and marketing initiatives, monitoring market conditions and trends and providing management with feedback on products, processes and delivery systems, compliance with operational policies amongst other duties.

Key Job Requirements

A Bachelor degree/Diploma in a business related field, 3 years experience in a MFI banking environment, Experience in various MF lending approaches including SME lending desirable.

4. Credit Officer

Based at the branch and reporting to the Manager – Operations, the position is responsible for loan origination, loan appraisals, credit records and security documentation, processing and recoveries amongst other duties.

Key Job Requirements

A Bachelors degree/Diploma in a business related field plus a Credit/CPA qualification. 3 years experience in a MFI banking environment, Experience in SME lending desirable.

5. MIS Officer

Based at the head office and reporting to the Manager — Finance & ICT, the position is responsible for implementing the IT strategy; maintenance of database, networks, hardware; user support amongst other duties.

Key Job Requirements

A Bachelors Degree/ Diploma certificate in an IT related field. Microsoft certification (MCSE or MCSA or MCP) is an added advantage, 2 years experience in a financial institution.

6. Tellers/Customer Relations Officers

Based at the branch and reporting to the operations officer, the position is responsible for handling customer enquiries, front & back office support, cashier duties amongst others duties.

Key Job Requirements

A Diploma certificate in a business related field, AKIB/CPA qualification is an added advantage, 2 years experience in a financial institution.

Send your application and detailed CV to: hr@uwezolimited.com or P.O. Box 1654 00100 GPO Nairobi. Only short listed candidates will be contacted.

Jalaram Academy Jobs in Kisumu Kenya

Applicants are invited from trained Graduate Teachers to teach the following subjects’ to ‘A level

1. Physics
2. Applied ICT
3. Mathematics
4. Economics/B. Studies/Accounting
5. Art & Drama

Experience in handling the l.G.C.S.E/G.C.E curriculum will be an added advantage.

Applicants must have a minimum of 5 years experience in British curriculum.

6. Librarian

• Candidate should be experienced diploma/graduate in Library and Information Science with experience in setting up Secondary school Libraries. He/She is expected to cultivate student’s Library-user skills.

Apply in own handwriting with copies of CV and testimonials together with the contact addresses of two referees so as to reach the Principal not later than gth July 2010. Only short listed candidates will be contacted.

Jalaram Academy

C/O P.O. Box 1365 Kisumu,

Email: jalaramsenior@yahoo.com

Ndege Chai Sacco Jobs in Kericho

1. Finance Manager – 1 Post
2. Tellers – 4 Posts
3. Customer Care Officers – 2 Posts
4. Accounts Assistant – 1 Post

Ndege Chai Sacco Ltd is a fast growing Sacco based in Kericho and has branches other areas like Naivasha, Tinderet, Sotik Tea/Highlands and Lemotit in Londiani. The following vacancies have arisen in our establishment;

1. Finance Manager – 1 Post

Key Duties

• Reporting to the General Manager, the Finance Manager will be in charge of financial management functions in the Sacco.
• S/he will provide leadership in preparation of accurate financial and accounts reports, as well as oversee and be responsible for the keeping of all books of accounts and safe custody of financial information of the organization.
• Co-ordinate with Operations Manager and Credit Manager for seamless flow of society’s financial transactions at the front and back office service areas.
• Ensure compliance with the existing accounting policies formulated by the management and international accounting standards;
• Advise the Board and management on financial matters.
• Provide leadership in the formulation and implementation of financial management strategies and policies.
• Provide leadership and development of staff in the department;
• Prepare the budget, forecasts and actively participate on budgetary control in liaison with BOD and management ensuring that they understand variance implications.
• Is the key contact person in liaising with and facilitating internal and external audit work
• Maintenance of fixed asset register for the Sacco
• Monitoring of Bank and Cash balances to ensure optimum balances at all times.
• Liaise with operations and credit managers to ensure they are running with sufficient cash at all times.
• xii) Administering the payroll and employee benefits

Knowledge, Skills, Experience

• Be a professional accountant, with university degree in Accounting/ Finance with CPA, ACCA or equivalent
• Unquestionable integrity;
• Ability to work under pressure with multiple tasks, demands and deadlines with a positive and constructive attitude under minimal supervision and with attention to detail;
• Possess in depth knowledge of financial systems, financial/ administrative management and reporting
• Have demonstrated experience of at least five years being a proactive financial manager with risk assessment aptitude
• Have excellent Information Technology (IT) skills, team working, flexibility and relationship building skills
• Specifically exhibit proficiency in computerized accounting
• Age between 32 – 40 years
• Excellent oral and written communication skills
• Good organization and time management skills and ability to work under pressure

2. Tellers – 4 Posts

Key Duties

• Daily confirm all cash received from Treasury before payment transactions;
• Opening of M-pesa accounts for members;
• To ensure that there is a withdrawable amount in the customer’s account before paying;
• Paying and receiving cash and answering customers’ questions over the counter;
• Scanning for any counterfeit notes before paving and after receiving cash;
• Advising the customers on the best way to transact;
• Informing the customers on the available products of the society;
• Forward customers requests to management;
• Giving customers accurate account balances after every transaction;
• Reconciling cash against the amounts posted to the Mpesa records book let.
• Perform other duty assigned by the Accounts Assistant-FOSA/ General Manager/Assistant operations Manager (FOSA).

Skills, Attributes and Competencies:

• Minimum two years experience in a similar position;
• Strong ICT skills;
• Good communication skills;
• Minimum Diploma in banking /Business administration/CPAI or its equivalent;
• Attention to detail;
• Ability to work independently;
• Honesty and integrity.
• Age 25 – 30 years

3. Customer Care Officers - 2 Posts

Key Duties

• To help customers to resolve their problems, queries and deal with related correspondence in a timely manner.
• To develop rapport with the customers and build confidence of customers in the Sacco
• Inform customers of the products and services of the Sacco and help promote the Sacco business
• To log any requests made by the customers into the system.
• Process and post salary advances in the system
• Ensure that customers in the banking are served in an orderly and efficient manner

Skills, Attributes and Competencies:

• Strong ICT skills;
• Good communication skills;
• Minimum Diploma in banking /Public Relations/marketing or its equivalent;
• Attention to detail;
• Minimum two years experience in a similar position;
• Age 25 — 30 years.

4. Accounts Assistant - 1 Post

Key Duties:

• Upload schedules of loans (periodically), salaries (monthly), savings (monthly), resignees (weekly) to customers’ accounts;
• Prepare payment vouchers and make payments to suppliers;
• Receive cheques, post to relevant accounts and issue for banking accordingly;
• Update and clear standing orders;
• Prepare petty cash vouchers, pay and expense to correct accounts;
• Ensure timely preparation and submission of statutory returns;
• Maintain a proper filing of accounting records and other reference materials
• Carry out monthly bank reconciliations

Skills, Attributes and Competencies:

• Minimum Diploma in Business Management and CPA II or its equivalent;
• Minimum of 2 years experience in a busy accounts office;
• Strong ICT skills
• Age between 30 – 35 years
• Team player;
• Excellent communication and interpersonal skills.

A competitive remuneration package will be offered to the successful candidates.

Those interested and meet the specified minimum qualifications are invited to apply in own handwriting and attach copies of relevant certificates and testimonials with at least two referees indicating expected remuneration to reach the undersigned not later than 14th July 2010.

Those with experience in Saccos will have an added advantage.

Only short listed candidates will be contacted.

The General Manager,
Ndege Chai Sacco Ltd,
P.O. Box 857,
Kericho

FMCG Sector Country Commercial Manager Vacancy

Our client in the FMCG sector is looking for a suitable candidate to fill the role of a Country Commercial Manager position.

Position Purpose: – Reporting to the Managing Director, the job holder will provide market leadership in the design and entrenchment of Retail Execution, Channel Development, Customers’ Trade Relationships while building healthy product & brand portfolios.

Responsibilities.

The successful candidate’s main responsibilities will include, and not limited to;

• Provide leadership in the formulation of the Country Sales & Marketing Strategy, business plans and implementation programmes and budgets
• Manage the Customer Relationships with key system stakeholders.
• Implement Sales & Marketing routines to drive country performance targets (volume, market share, profitability etc).
• Lead, engage and manage the Staff performance, capability & capacity development
• Optimise Route to Market through the implementation of best practice sales and distribution models including third party management.
• Manage Retail Execution by channel
• Provide leadership in Product, Brand & Pack portfolio management
• Enhance  Revenue Growth Management programmes within the company’s portfolio
• Drive annual sales planning process and provide leadership to regions on sales, technology, innovation, and ad hoc projects

Selection Criteria

We are interested in candidates with following qualifications;

• Bachelors Degree holder, with an added advantage for an MBA candidate or equivalent.
• A minimum of 5 years experience at a senior commercial leadership level, preferably in an FMCG environment
• Strong project management; Excellent interpersonal, verbal & written communications skills.
• Strategic and conceptual thinking; with high level of initiative, excellent track record on execution and results orientation.
• Strong leadership skills with an ability to influence appropriately
• Strong entrepreneurial / financial / numerical / analytical abilities

If you qualify in the above requirements, please send your CV and cover letter quoting your current and expected salary to theleadrecruiter@gmail.com.

Only shortlisted candidates will be contacted.

Sigona Golf Club Club Chef and Cook Jobs in Kenya

1. Club Chef

2. Cook

Requirements

• Aged between 30-40 years for chef and 25-35 years for cook with at least 3 years working experience in a busy kitchen
• Must have previously worked as a Chef de partie or more senior position in a busy kitchen (for chef’s position).
• Diploma in Food Production from recognized institution and ability to develop variety of menus.
• Should be able to manage a busy kitchen (for chef’s position)
• MUST be well conversant with Indian and continental cuisine
• Previous experience in a members’ club will be added advantage

Apply and enclose/forward copies of academic and professional certificates, detailed CV with addresses of three referees indicating current and expected salary on or before July 12th, 2010 to the;

General Manager
Sigona Golf Club
P O Box 10, Kikuyu.
Email: info@sigonagolf.com

Program Manager, African Alliance for Improved Food Processing, Dar es salaam, Tanzania Job Vacancy

TechnoServe is an international non profit development organization whose mission is to build businesses that create jobs, income, opportunity, and economic growth in developing countries across Africa, Latin America and India with a future view of expanding into new regions.

Our strategies are based on a market-driven, business-oriented approach employed and refined over the past 40 years.

Primary purpose & function of the role:

TechnoServe seeks a Program Manager (PM) for a potential USAID-funded alliance for improved food processing in Africa. This program will be implemented in partnership with one of the world’s leading food companies.

The overall goal of the program is to build the capacity of African food processing companies to meet food safety standards and be profitable, competitive suppliers in food sector value chains.

The objective is to build the capacity of food processing companies in Ethiopia, Malawi, Tanzania, Zambia and Kenya (and potentially other countries) to meet national food safety and quality standards and to be competitive suppliers into local and regional markets.

TechnoServe and the global food company will replicate a delivery model they are already implementing in Tanzania.

Duties & Responsibilities:

Reporting to the Regional Director, East Africa,  and working closely with the global company HQ in the US, the incumbent will be responsible for the following:

• Overall program and financial management
• Provide guidance and oversight to field teams across the five countries on the strategic approach to be refined
• Manage and provide support to teams doing SME landscape scans and strategy development in Kenya, Ethiopia, Malawi and Zambia (and potentially others)
• Outreach to local missions and development of additional activities to secure funding for expansion of activities in the initial countries and identify new opportunities in additional countries
• Lead M&E and knowledge sharing;Lead communications with global food company on all aspects of program delivery
• Liaise with USAID, PEPFAR in the field and US (in conjunction with TechnoServe USG key account manager)

Knowledge & Expertise:

The incumbent will possess the following knowledge and expertise:

• Advanced degree in Agricultural Economics, Business Administration, or other relevant degree
• At least 3 years of experience managing relevant international SME development programs, with a minimum of one year managing USAID programs AND/OR
• At least 3 years experience managing projects in agro-processing
• Experience living and working in sub-Saharan Africa
• Strong private sector market orientation, entrepreneurial and innovative thinker
• Strong leadership/management experience with an international development contractor or international NGO, as a manager of programs
• Strong leadership skills and demonstrated experience in managing complex, multi-disciplinary, and challenging field operations in developing countries, Africa preferred
• Demonstrated skills in problem solving, consensus building, and coordination of diverse stakeholders
• Knowledge of USAID regulations and procedure
• Verbal and written fluency in English
• Previous successful experience mentoring and building capacity of local staff

Qualified candidates should submit their applications by email (letters and CV’s as one document- not separate attachment) addressed to the Country Director.

Your application should include your current monthly/previous salary and benefits as well as your expected salary.

Submit your application to admin@technoserve.or.ke so as to reach us by 16th July 2010.

TechnoServe is an equal opportunity employer.

www.technoserve.org

Aga Khan University Hospital Nairobi Jobs - Radiology Manager

The Aga Khan University Hospital, Nairobi invites applications from suitably qualified individuals for the following position:

Manager, Radiology

The Manager Radiology will be responsible for strategic and general operations of the Radiology Department, including human resource management, equipment selection and utilization, development and implementation of a quality assurance program, monitoring of vendors performance, liaison with other departments and organizations and development of exceptional customer service strategies.

Applicants must have a Degree in Business Management or related field; experience in working with Medical Technology; 5 years experience in a leadership position preferably in a hospital or related environment. A Degree/Diploma in radiography/imaging technology will be an asset.

To Apply:

Applications together with detailed Curriculum Vitae, names of three referees, telephone contact, e-mail address and copies of certificates and testimonials should be sent to, the Manager, Recruitment, Aga Khan University Hospital, Nairobi. P. O. Box 30270-00100, Nairobi Or by email to hr.recruitment@aku.edu. so as to reach not later than 10th July 2010.

Applications by email are preferred.

Only short listed candidates will be contacted.

Station Managers, Duty Officers, Duty Clerks Jobs in Kenya

We are a logistics /service company which values its customers.

We are looking for Station Managers, Duty Officers and Duty Clerks for our various stations.

Duties:

• Maintaining high customer service standards, marketing to new customers, maintain contact with other stakeholders, employee duty allocation and discipline.

Minimum requirements- Station Manager

• Training to at least diploma level in aviation and working experience of not less than three (3) years in aviation related engagement.
• Ground operations experience/training desired.
• Mature, disciplined and age above 30 yrs.

Minimum requirements -Duty Officer

• Diploma/Certificate Training in Aviation or Business management.
• K.C.S.E – C+ mean grade.
• Training in Flight dispatch required.

Minimum requirements – Duty Clerk

• Diploma/Certificate Training in Aviation or Business management.
• K.C.S.E – C+ mean grade.
• Training in Flight dispatch required.

Please DO NOT send scanned documents.

Applications to gm_eca@yahoo.com

Pwani Oil Products Limited Employment Opportunities

1. Senior Executive:Production Planning and MRP
2. Assistant Executive: FG Stores
3. Assistant Executive: RM/PM Stores

Pwani Oil products Ltd, a leading manufacturer of edible oils, fats and soaps wishes to recruit high  caliber, self motivated individuals to join its existing dynamic workforce.

Position: Senior Executive:Production Planning and MRP
Salary Level: Grade 5

Reports To: Supply Chain Manager
Job Location: Factory (Jomvu)

Main Duties

• Ensure total DA fulfillment
• Ensure stock coverage in RM,PM, FG
• Maintain Zero stock out for RM, PM & FG
• Ensure production planning accuracy
• Maintain punctuality in reporting

Qualifications

• At least a University degree or an advanced diploma in stores management/procurement or logistics
• 3 years work experience in FMCG and/or foods manufacturing MRP and production planning
• Organized, proactive planner
• Able to work under minimum supervision
• Able to long hours (if required)
• Excellent in excel spreadsheet
• Good personality and coordination skills
• Familiarity with ERP system is an added advantage

Position: Assistant Executive: FG Stores
Salary Level: Grade 3

Reports To: Executive (Stores)
Job Location: Factory (Jomvu)

Main Duties

• Maintain accuracy between stock balance actual and record in the system
• Ensure prompt delivery of materials
• Ensure stores are kept clean and organized based on GMP and 5S
• Improve movement flow in the stores
• Maintain FIFO all the time
• Ensure quality issues of materials in warehouses and during loading.
• Ensure proactive loading plan is in place

Qualifications

• At least diploma in stores management
• At least two years experience in FMCG and/or foods manufacturing store.
• Able to work under minimum supervision
• Able to work, if need be, long hours
• Good in excel spreadsheet
• Proactive and team player

Position: Assistant Executive: RM/PM Stores
Salary Level: Grade 3

Reports To: Executive (Stores)
Job Location: Factory (Jomvu)

Main Duties

• Maintain accuracy between stock balance actual and record in the system
• Ensure prompt delivery of materials
• Ensure stores are kept clean and organized based on GMP and 5s
• Improve movement flow in the stores
• Maintain FIFO all the time
• Ensure quality issues of materials in warehouses and during loading.
• RM/PM offloading planning

Qualifications

• At least diploma in stores management
• At least two years work experience in FMCG and/or foods manufacturing store
• Able to work under minimum supervision
• Able to work, if need be, long hours
• Good in excel spread sheet
• Proactive and team player

If you meet the above qualifications, send your application in confidence to:

HR and Administration
Pwani Oil Products Ltd
Box 81927-80100
Mombasa

Or Email to recmgr@pwanioilproducts.com to reach us not later than 9th July 2010

NB: You must indicate clearly the position you are applying for.

Only short listed candidates will be contacted

The Aga Khan Hospital Mombasa Jobs

1. General Surgeon
2. Resident Doctor, Intensive Care

Aga Khan Hospital, Mombasa is an institution of Aga Khan Health Service, Kenya which is part of Aga Khan Development Network.

The hospital is seeking to recruit the following;

1. General Surgeon

Recruitment Requirements:

• Should be in possession of a post graduate degree in Surgery
• Duly registered in surgery by the Kenya Medical Practitioners and Dentists Board
• Minimum of two years experience post registration
• Able to work in a multidisciplinary environment of both clinical and non clinical professionals.

2. Resident Doctor, Intensive Care

Recruitment Requirements:

• Should be in possession of a post graduate degree in intensive care (Intensivist) or anaesthesia (Anaesthetist).
• Duly accredited by the Kenya Medical Practitioners and Dentists Board
• Minimum of two years experience post-registration
• Able to work in a multidisciplinary environment of both clinical and non clinical professionals.

Applications accompanied by copies of certificates plus detailed CV should be forwarded to:

The Medical Director at P.O. Box 83013 -80100 GPO,
Mombasa or Email: akhm@msa.akhskenya.org

Closing date for receipt of applications is 14th July 2010.

Short listed candidates will only be contacted.

Credit Operations Manager - MYC4 Jobs in Kenya

MYC4 is an online marketplace that connects people from all over the world with African businesses, which lack capital to develop.

For more details visit www.myc4.com.

MYC4 works through Partners located in different countries in Africa who are responsible for managing the funds on behalf of MYC4 investors. In order to offer more effective and tailor-made support to our Partners.

MYC4 is looking for a Credit Operations Manager to support our partners in East Africa.

Duties and Responsibilities

• Develop and perform portfolio review of all partners on a regular basis
• Provide quality control on loan products being funded by investors
• Define internal control standards with MYC4
• Guarantee adherence to MYC4’s minimum standard and policies on credit
• Ensure robust credit policies at provider/partner level
• Develop fraud detection, deterrence, mitigation and recovery strategies
• Define minimum standards for collection at Partner level with close monitoring of all collection cases
• Monitoring the relationship between borrowers and providers and setting up limits for loans renegotiations between borrowers and providers
• Provide legal and compliance oversight

Selection Criteria

• Bachelors degree in finance, economics or related social sciences
• A minimum of five years experience in credit administration gained from a microfinance institution or a bank or minimum five years experience in consultancy work in microfinance
• Proven ability to work in a team and multicultural environment, with minimal supervision and to deliver high quality work within deadlines, and to meet team objectives.
• Excellent oral and written communication skills in English
• Excellent interpersonal skills.
• Willing to travel within East Africa

Remuneration

Remuneration commensurate with qualifications and experience will be negotiated with the selected candidate.

If you meet the above criteria, kindly send your application letter and resume to:

The Regional Director, East Africa
MYC4 Nairobi Office
Kilimani Business Center
Kirichwa Road, Nairobi

Or email: info.africa@myc4.com or myc4vac@gmail.com

To reach us on or before July 14th 2010.

Only shortlisted candidates will be contacted.

Procurement Manager Vacancy

Our client is looking to fill a Procurement Manager position.

Job Summary:

Participate in developing, managing and implementing the company’s supply chain strategies and activities.

Main Duties and Responsibilities:

• Providing advisory services to line managers and project teams on procurement and logistics matters.
• Developing clear technical specifications for procurement of goods and services.
• Participating in supplier qualification and selection process by developing a supplier evaluation system.
• Ensuring that the company has reliable and efficient suppliers with documented quality systems and a sound financial base.
• Developing Invitation to Tender documents.
• Participating in the review and development of contracting strategies through analysis of the value chain and identifying new opportunities for procurement efficiencies.
• Supporting and conducting commercial negotiations with prospective suppliers.
• Conducting market surveys and analysis which will assist in monitoring and forward planning for supplies.
• Assisting in the department’s budget preparation.
• Allocating indents to users and preparing indent status reports.

Qualifications, Skill and Experience:

• Business degree.
• Full professional Purchasing and Supplies qualification – CIPS or equivalent
• 5 years progressive work experience.
• Computer literate and conversant with computerized procurement and logistics packages.
• Negotiation, Leadership and Logistics skills

If you qualify in the above requirements, please send your CV and cover letter quoting your current and expected salary to theleadrecruiter@gmail.com.

Only shortlisted candidates will be contacted.

Site Agent Job Vacancy

Qualification

Minimum:

• Diploma in Building construction and civil works.
• Academic: KCSE C+ and above
• Experience: 2 yrs in a busy construction site.

To be in charge of a building site.

Forward CV to:

Advertiser

Box 3592-40100,

Kisumu

Accountant Vacancy

Required Accountant Kenyan Citizen for manufacturing Company in Industrial Area

Knowledge on accounting software preferably QuickBooks.

Five years experience and ability to work independently

Apply Box 44555 GPO 00100 Nairobi only if you are able to perform

Truth Justice and Reconciliation Commission (TJRC) Jobs in Kenya

1. Director – Information and Documentation Services
2. Director – Investigations

The Truth, Justice and Reconciliation Commission is established under Section 3(1) of the Truth, Justice and Reconciliation Act No. 6 of 2008 with the objective of promoting peace, justice, national unity, dignity , healing
and reconciliation among the people of Kenya.

1. Director – Information and Documentation Services
TJRC Grade 2

Duties and responsibilities

An officer at this level will be responsible to the Secretary/Chief Executive Officer of TJRC for management of information services at the Commission.

Specific duties and responsibilities will entail:

• overseeing the storage, security and retrieval of information;
• Library, Documentation, Information Communications Technology and Records Management Services;
• Integration of the operations of the units dealing with information services to harmonise their operations;
• ensuring proper back-up of information either in manual of electronic systems;
• facilitating development of ICT systems for storage of information/data for reference;
• ensuring safety of information, providing user support to  departments/units in design and application of Information Communication Technology; and
• liaising with other departments on the mode of data storage and presentation.

Requirements for appointment

For appointment to this grade, a candidate must:-

• have worked for at least twelve (12) years in information management; five (5) of which should have been in a senior management position in the private or public sector;
• have a Bachelors Degree in Information science or equivalent qualification from a recognised institution;
• have a post graduate qualification in information management or relevant qualification from a recognised institution;
• have demonstrable professional competence in information management;
• possess strong leadership skills and have a thorough understanding of the Commission’s mandate;
• have good interpersonal and communication skills;
• be a creative and result oriented, motivated team player with the ability to multi-task;
• not have been involved, implicated in or associated with crimes, corruption or any other matter which is to be investigated under the TJRC Act; and
• not have been involved in active participation in affairs of any political party or other organisations whether registered or unregistered that propagate partisan views with respect to the work of the Commission.

2. Director – Investigations

TJRC Grade 2

Duties and responsibilities

The Director, Investigations will be the head of the Investigation Division and will be responsible to the Commission’s Secretary/Chief Executive Officer for coordination of all investigations for the Commission.

Specific duties and responsibilities will entail planning, organising, conducting and managing investigations into violations of human rights including, political assassinations, killings, massacres, violence, torture, unlawful detention, forced exile, forced disappearances, sexual offences and politically instigated ethnic clashes; illegal and irregular land acquisition, economic crimes and other civil, political, economic, social and cultural rights violations; alleged misconduct, malfeasance, mismanagement, fraud, corruption, waste of resources, abuse of authority and any violations that fall within the TJRC mandate.

The Director will identify victims of the violations and abuses and persons responsible for such crimes, and make appropriate recommendations. The Director will lead the team of investigators.

Requirements for appointment

For appointment to this grade, a candidate must:-

• have a minimum of 7 years of progressive experience in professional investigatory work in law enforcement at a government, national or international investigation agency with practical experience in administrative forensic investigation. It is desirable that at least 2 years of this experience be at the international level.
• have an advanced university degree( masters degree or equivalent) in law, forensic science or related areas. A first level university degree in combination with qualifying experience in administrative investigation and forensic science may be accepted in lieu of an advanced university degree.
• demonstrate familiarity with analysis techniques in forensic sciences and ability to conduct and supervise complex investigations;
• be able to produce reports and review and edit the work of others; to gather evidence and interview subjects and witnesses and possess good research, analytical and problem solving skills
• be proficient in computer applications;
• have demonstrated professional competence in investigation work;
• have a thorough understanding of the mandate of the Truth, Justice and Reconciliation Commission;
• have excellent interpersonal and communication skills;
• managerial and supervisory skills are desirable.
• not have been involved, implicated or associated with the crimes, corruption or any other matter which is to be investigated under the TJRC Act; and
• not have been involved in active participation in affairs of any political party or other organizations whether registered or unregistered that propagate partisan views with respect to the work of the Commission.

Important information for all candidates

Deadline for applications: 15th July 2010
Duration of Appointment: One year renewable contract
Duty Station: Nairobi – position entails travel outside of the duty station.

Remuneration: A competitive compensation and benefits package is offered, subject to professional qualifications, experience and TJRC rates.

Applicants who had earlier applied need not reapply.

Non-Kenyan citizens are encouraged to apply.

TJRC is an equal opportunity employer.

Send applications to:

Recruitment Team
Truth Justice and Reconciliation Commission
Delta House, 3rd Floor, Chiromo Road, Westlands
P.O Box 14641-00800
Nairobi.

Or email to: tjrc@tjrckenya.org

Applicants who do not meet the minimum requirements as pertains to education, work experience and competencies will not be considered.

Only candidates shortlisted for interviews will be contacted

Energy Regulatory Commission (ERC) Design, Supply, Installation, Configuration, Testing and Commissioning of an Enterprise Resource Planning System

The Energy Regulatory Commission (ERC) invites sealed tenders from eligible candidates for the Design, Supply, Installation, Configuration, Testing and Commissioning of an Enterprise Resource Planning System.

The assignment will involve automation of business processes at the ERC by designing and installing an appropriate Enterprise Resource Planning System (ERP) and interfacing it with ERC’s stakeholders’ systems.

The system will consist of an appropriate ERP system software, compatible hardware servers to host the system and a Relational Database System.

Interested and eligible candidates may obtain further information from and inspect the tender documents at the Procurement Office, 1st Floor, Eagle Africa Centre, Longonot Road Upperhill, Nairobi during normal working days between 9.00 a.m. to 4.30 p.m.

The Tender Document may be obtained by interested candidates upon payment of a non- refundable fee of Kshs. 5,000.00 in cash or bankers cheque payable to Energy Regulatory Commission during normal working hours. Those firms that had purchased Tender No. ERC/PROC/RFP/09-10/42 will be issued with tender documents free of charge upon production of original ERC Payment Receipt.

There will be a pre-proposal conference to be held on Monday, 12th July, 2010 at 10.00 a.m., Hearing Room, 1st Floor, Eagle Africa Centre, Longonot Road Upperhill, Nairobi in the presence of the tenderers representatives who choose to attend.

Completed tender documents are to be enclosed in plain sealed envelopes, marked “ERC/PROC/RFT/09-10/59 Design, Supply, Installation, Configuration, Testing and Commissioning of an Enterprise Resource Planning System” and address to:

The Director General, Energy Regulatory Commission,
1st Floor, Eagle Africa Centre, Longonot Road, Upperhill,
P O Box 42681 – 00100,
Nairobi.

Telephone: +254-20-2847000/200

Fax: +254-20-2717603

Email: info@erc.go.ke

Website: http//www.erc.go.ke

and deposited in the Tender Box situated on 1st Floor, Eagle Africa Centre, Longonot Road, Upperhill, Nairobi so as to reach the above address not later than Thursday, 22nd July, 2010 at 2.30 p.m.

Tenders will be opened immediately thereafter in the presence of the tenderers’ representatives who choose to attend the opening at ERC Hearing Room situated on the 1st Floor, Eagle Africa Centre, Longonot Road Upperhill, Nairobi.

Constituencies Development Fund Board Career Opportunities

1. Chief Manager, Financial Services
2. Public Relations Officer
3. Fund Account Manager (4 Posts)

The Constituencies Development Fund Board is mandated by the Constituencies Development Fund Act, 2003 and the Constituencies Development Fund (Amendment) Act, 2007 to ensure timely and efficient disbursement of funds to constituencies.

The Constituencies Development Fund Board seeks to recruit qualified, experienced, dynamic and highly motivated candidates to fill the following positions in the Communications and Finance departments.

Advert No: CDFB/005/2009

Chief Manager, Financial Services

Job Profile

The Chief Manager, Financial Services shall be responsible to the Chief Executive Officer for the provision of technical and managerial oversight in all aspects of financial management in the organization.

The duties and responsibilities shall include:-

• Formulation and implementation of sound financial policies,
• procedures and regular review of financial systems.
• Preparation of timely and accurate financial reports.
• Preparation and monitoring of annual budgets.
• Coordination of disbursement of CDF Funds.
• Provision of financial support services to the Board Secretariat and the Constituencies
• Coordination of responses to internal and external audit queries
• Development and implementation of effective financial accounting and reporting systems

Personal Profile

For appointment to this position, the candidate must be in possession of:-

• Bachelor’s degree in Commerce (Accounting or Finance Option) or its equivalent.
• Master of Business Administration (MBA) or its equivalent will be an added advantage
• Professional qualifications such as CPA (K), ACCA, or its equivalent.
• Be a member of the ICPAK or its equivalent from a recognized accountancy professional body.
• Have seven (7) years working experience, three (3) of which must be at a senior position in the public service or a large private sector organization as head of accounts department.
• Be familiar with legislations governing the Constituencies Development Fund.
• Knowledge of computerized accounting and financial management systems.
• Have demonstrated wide administrative capabilities and high degree of competence in managing the finance function
• Knowledge of performance management practices including various reform initiatives being taken by the Government.
• Good communication skills both oral and written.
• Be a team player.

Advert No: CDFB/004/2010

Public Relations Officer

Key Responsibilities

Reporting to the Chief Executive Officer, the Public Relations Officer shall be responsible for the following areas:-

• Planning, initiating, developing and implementing appropriate public relations strategies and policies to maintain favourable public perception of the organisation
• Liaising with the media houses for coverage of CDF Board events and raising public awareness about CDF.
• Preparing and editing organisational publications for both internal and external audience including the organization’s newsletters, magazines and brochures
• Preparing speeches, briefs, press supplements, press statements, and news releases
• Coordinating and administering corporate protocol and hospitality affairs.
• Maintaining and updating information on the organisation’s website

Job Specifications

For appointment to this position, a candidate must have:

• Bachelor’s degree in social sciences or it equivalent from a recognized University
• Masters degree in Journalism or Communication from a recognized University will be an added advantage.
• Post – graduate diploma in Journalism or Mass Communication from a recognized Institution.
• Five (5) years working experience in Public Relations.
• Excellent inter – personal and communication skills.
• Excellent organizational and administrative skills.

Advert No: CDFB/007/2009

Fund Account Manager

(4 Posts)

The CDF Board wishes to invite suitably qualified candidates for the posts of Fund Account Managers from the following constituencies:- Nyakach, Magarini, Mandera East, Igembe North, Cherengany, Imenti Central, Gem, South Imenti and Lamu West.

Job Profile

• Serve as an ex-officio member of the Constituency Development Fund Committee
• Preparation and submission of books of accounts and other operational and financial reports on a monthly basis
• Maintenance of minutes, records and information relating to CDF projects implemented in the constituency
• Maintain a register of assets and liabilities of the Constituency Development Fund Committee (CDFC).
• Liaising with District Departmental Heads in the management of CDF projects
• Offer technical advice to Project Management Committees on project management.
• Prepare and maintain a list of all constituencies projects for submission to the CDF Board in accordance with the Constituencies Development Fund Amendment, Act 2007.
• Preparation of Community Action Plans, Annual work plans, budgets and strategic plans through participatory approaches
• Guide the Constituency Development Fund Committee and communities on project management.
• Networking and collaboration with development partners
• operating in the constituencies,to avoid duplications and overlaps.

Personal Profile

• A holder of relevant degree in Commerce, Economics or business related field from a recognized University
• At least CPA II or equivalent
• Have proficiency in computer applications
• Have experience in accounting for at least three (3)years
• Be of high integrity and with no criminal record.
• Competent in oral and written presentation both in English and Kiswahili
• Post – graduate diploma in Project Management or Skills in community development will be an added advantage
• Able to work independently with minimal supervision
• Good interpersonal skills
• Be below 45 years

Terms and Conditions of Service

A competitive salary package will be offered to successful candidates on a three year renewable contract subject to performance.

Applications should be in writing detailing, academic and professional qualifications, current salary, working experience, age, telephone, email and postal contacts and names & addresses of three referees.

Certified copies of relevant certificates and testimonials MUST be attached.

If you believe you have the relevant qualifications, experience and abilities to fill the above positions, please submit your application and detailed CV so as to reach the undersigned by 27th July, 2010.

Applications clearly indicating position reference, daytime telephone number, current salary, names and contact addresses of 3 professional referees should be addressed to

The Chief Executive Officer

Constituencies Development Fund – Board

P.O. Box 46682 – 00100 Nairobi

Nurse Job Vacancy - Ndumberi Girls Secondary School

Applications are invited from qualified candidates to fill the following position in our school.

Nurse

The ideal candidate must:

• Be a female aged 25 years and above.
• Be a holder of Kenya enrolled community nurse registered by Kenya nursing council.
• Have a Grade C or its equivalent.
• Be a highly motivated and ethical individual who is ready to be accommodated in school.
• Be able to work under minimal supervision and is a team player.
• Readiness to be in charge of the boarding section.
• Experience in a school setting will be an added advantage.

Candidates who meet the requirements should submit their application letters, copies of academic and/professional certificates and testimonials, and a detailed CV with 2 names of referees to reach the undersigned by 9th July 2010 noon.

The Principal/BOG Secretary
Ndumberi Girls Secondary School
P.O Box 502 -00900
Kiambu.

CCK Consultancy to Carry Out a Customer Satisfaction and Perception Survey

The Communications Commission of Kenya (CCK) is the independent regulatory authority for the ICT industry in Kenya with responsibilities in telecommunications, radio communication, electronic commerce, broadcasting and postal services.

As a public body, the Commission ensures that provision of its services is conducted in a manner that is of most benefit to Kenyans and the economy. In particular to holders of licenses issued by the Commission, consumers of communication services, and interested investors.

The Commission intends to carry out a consumer satisfaction and perception survey which will seek to find out the progress that has been made on recommendations from previously conducted surveys.

The annual customer satisfaction survey’s main objective is to measure the level of satisfaction of the Commission’s customers with regards to the Commission’s responsiveness, effectiveness and timeliness in service provision.

The perception segment of the survey is primarily geared towards establishing the level of public awareness, knowledge of the Commission and its services and whether the Commission is executing its mandate satisfactorily.

The Commission therefore invites sealed tenders from eligible and interested LOCAL FIRMS for the above services for a period of three (3) years from 2010 to 2012. Bidders are required to provide the following documents when submitting their expression Of Interest (EOI) proposals

1. Company profile (Company history, contacts, products/services, affiliations, etc.)
2. Official Documents: Certificate of business registration/ Certificate of incorporation in Kenya, Valid KRA Tax compliance certificate, VAT Registration & PIN Number.
3. Demonstration of at least five (5) years experience in carrying out customer satisfaction and perception surveys.
4. Descriptions of at least three (3) similar surveys carried out in the last five years and reference letters from the said client organizations together with contact persons.
5. Demonstration of financial capability in carrying out the survey by attaching audited accounts for the last two (2) years.
6. Give a brief description on the proposed methodology and schedule of implementation of carrying out the survey.

The EOI should be submitted in plain sealed envelopes clearly marked, CCK/EOI/03/2009-2010 “EXPRESSION OF INTEREST (EOI) FOR CONSULTANCY TO CARRY OUT A CUSTOMER SATISFACTION AND PERCEPTION SURVEY” to be deposited in the tender box on the ground floor of the CCK Centre or sent to the address given below, so as to reach on or before 14th July, 2010 at 2.30p.m.

The Secretary
Tender Committee
Communications Commission of Kenya
P.O. Box 14448 Nairobi 00800
Tel: 4242000
Fax: 4242335
Mobile: 0736 121515/ 121414, 0727 531278/531279

EOI’s shall be opened soon thereafter at the Commission’s 1st floor meeting room in the presence of the bidders representative(s).