TEAM MEMBER - CONTENT DEVELOPMENT:

Reporting to the Practice Head – Sales/Customer Service, the candidate will be expected to carry out responsibilities in
line with their job title. The main responsibility in line with the job title is Creation and customization of Content as
per the business and people requirement of the Operating country. This will be achieved by:
· Understanding and studying the business challenges and the market reality of the region operating in. Should be
able to create effective content on Product, Process and Skills for both the Sales and CS staff working at different
levels.
· Updating knowledge on operating country’s laws and regulation so as to create content accordingly which helps the
sales and CS staff to sell products and service clients while complying with the local laws.
· Getting an in-depth understanding of the training requirements of the sales and CS staff so as to create the content
accordingly.
· Updating knowledge about the competition, company products, pricing and the industry so as create a useful and
effective content.
· Aligning with Sales and CS trainers to get the feedback on the training program conducted so that relevant changes
can be made.
· Constructing learning solutions while ensuring quality norms and creating facilitator and participant guides as well
as other training material.
· Conducting field study as and when required to obtain ground level data and pilot programs and Train the trainers
for trainers on the content
Minimum Requirements:
The successful candidate should possess the following:
· Have a Post Graduate/MBA/Graduate in English Literature/Mass communication
· Should have created content or conducted Training programs for the telecom industry.
· Have experience in training, preferably in telecommunications companies or call care centers, coupled with good
writing skills
· Have experience in telecommunications industry and specifically in Sales or Customer Service (CS) experience
would be preferred.
· Proficiency in MS - Office
The successful candidate should also possess the following personal attributes:
· Strong and creative Written Communication Skills. Relevant experience in writing/ editing/ proof reading for
tutorials and technical articles would be added advantage.
· Team Player with research or structured initiative orientation
· Persons with strong sense of logic and analytical ability and sound visualization skills
· Eye for detail with ability to work with deadlines
· Ability to conceive, analyze and explain complex situations and circumstances in simple ways to broad consumer
audience
· Familiarity with online publishing and being active in the online world through blogging or other avenues is a strong plus

Interested candidates should send their application letters and detailed CV by email ONLY to
recruitkenya@kimberly-ryan.net by 20th October 2010.
Please note that ONLY shortlisted candidates will be
contacted.

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