Telephone Supervisor

The Kenya Institute of Education (KIE) wishes to recruit qualified professionals for vacant position as outlined below:
Telephone Supervisor
Scale KIE 8
One (1) Post

Duties and Responsibilities

Duties and Responsibilities at this level will entail:

* Organizing and controlling work in the telephone exchange;
* Coordinating utilization of telephone facilities;
* Checking traffic data for determining adequacy of the staffing levels and telephone facilities;
* Supervising, training and developing staff in the telephone exchange unit;
* Checking on utilization of telephone exchange equipment/facilities and;
* Coordinating studies and collection of traffic data for measurement of the quality of service.

Requirements for Appointment

For appointment to this grade an officer must have:

* Higher Diploma in Telephone Operations from a recognized Institution;
* Satisfactorily served as a Telephone Supervisor in a busy telephone exchange for a minimum period of three (3) years;
* Proven ability in work planning, organization and staff management/control;
* Demonstrated ability in staff training/ development on telephone operations and;
* Proficient in computer use and application.

Applicants who are innovative, team players and computer literate are encouraged to apply.

All applicants should forward copies of their applications, academic and professional certificates, testimonials, up-to-date curriculum vitae and ID cards to

The Director/Chief Executive,
Kenya Institute of Education,
P. O. Box 30231-00100
Nairobi

or recruitment@kie.ac.ke
to reach on or before 29th October, 2010.

All applicants should give full details of their address including mobile telephone numbers as well as names and addresses of two referees.

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