Our client is looking to fill the position of an ICT and Projects Manager
Reporting to: Head of Service Delivery and ICT
Position Summary:
This position is responsible for managing all organization technologies, related projects and providing technology support and training.
Primary duties include: analyzing systems and processes; maintaining workstations and networks; and designing, developing and maintaining Web-based applications.
Essential Functions and Responsibilities:
* Maintains a thorough knowledge of the organization and adheres to all organizational standards.
* Keeps immediate supervisor well-informed of activities and recommends corrective actions.
* Manages and maintains Microsoft Windows applications and systems including but not limited to Windows XP, Windows Vista, Windows Server 2003/7 and Microsoft Exchange and implements, administrates and maintains databases.
* Manages the acquisition, installation and maintenance of the organization’s local area network hardware/software.
* Manages network operations to include: troubleshooting connectivity problems; installing & maintaining routers; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores; etc.
* Conducts technology orientation and exit briefing for all staff; prepares technology and systems for new and exiting staff.
* Ensures technology documents/certificates such as product registrations, SSL certificates, maintenance agreements, service contracts, etc. related to technology operations and/or technology services are evaluated, updated and processed.
* As needed and appropriate but no less than annually, provides written technology policy guidance to managers, supervisors, staff and consumers/participants.
* Designs, develops and maintains web-based applications including websites and intranets. Continuously improves the organization's Web site and Intranet; adds new functionality and improves user ability to maintain without technical support.
* Provides technical supervision of technology interns; supervises other staff as directed; annually updates technology job descriptions; completes technology staff evaluations.
* Performs routine preventive maintenance on hardware and software.
* Analyzes technology requirements and develops functional specifications. Conducts comparative analysis and competitive bidding when necessary.
* Assists staff in understanding and using technology; conducts regular staff technology presentations and trainings.
* Presents and implements technological alternatives to streamline functions and improve productivity.
* Develops and maintains technology policies, standards and procedures manual; develops and maintains related technology checklists.
* Ensures compliance with all software licensing agreements. Manages and safeguards software media and associated licenses. Tracks software versions. Maintains centralized software use log.
* Develops annual technology goals and detailed plans for goal accomplishment.
* Utilizes the Requirements Log System to identify and timely complete technology requirements.
* Responsible for the discovery, mitigation and documentation of information technology risks.
* Responsible for the completion of monthly risk management reports.
* Ensures for the availability, continuity and security of data and information pertaining to the organization.
* Prepares, maintains and tests a technology disaster recovery plan.
* Manages both internal and external technology projects.
* Develops and maintains an excellent working relationship with other organizations, ensuring the organization is well received and presented professionally and positively.
* Respects confidentiality in discussing clients, staff,and organizational matters; also maintains confidentiality of organization, project, fiscal and personnel related information.
General Competencies Required:
Intellectual:
* demonstrates attention to detail
* identifies and resolves problems in a timely manner
* gathers and analyzes information skillfully
* develops alternative solutions
* uses reason, even when dealing with emotional topics
* assesses own strengths and weaknesses
* displays critical/creative thinking
* possess necessary expertise to accomplish all tasks
* seeks self improvement
* learns new skills to improve job performance
Organization:
* conserves organizational resources
* shows respect and sensitivity for cultural differences
* promotes a harassment-free environment
* treats people with respect
* strives for personal and organizational excellence
* inspires the trust of others
* works ethically and with integrity
* follows policies and procedures
* completes tasks correctly and on time
* supports organization's goals, values, and policies
Interpersonal:
* strives for continuous improvement and solicits customer feedback to improve service
* timely response to requests for information, service, and assistance
* maintains confidentiality
* demonstrates a positive and productive attitude
* displays self-control and keeps emotions under control, even under pressure
* remains open to others' ideas and tries new things
* speaks clearly; listens and gets clarification
* exhibits objectivity and openness to others' views
* able to read and interpret written information
* writes clearly, accurately, and concisely
Self Management:
* completes tasks on time or notifies appropriate person with an alternate plan
* observes safety and security procedures; reports unsafe conditions
* displays willingness to make decisions
* measures self against standard of excellence
* follows instructions and responds to management directions
* uses equipment and materials according to policy
* takes responsibility for own actions
* prioritizes and plans work activities
* manages competing demands; uses time effectively
* is consistently at work and on time
Leadership:
* looks for ways to improve and promote quality;
* makes recommendations for improvements, and demonstrates accuracy and thoroughness
* able to deal with frequent changes, delays, or unexpected events and accepts responsibility;
* follows or exceeds organizational standards
* positive role model; exhibits confidence in self and others,teaches, coaches, inspires, mentors, empowers others and exhibits sound and accurate judgment and logical reasoning
* uses resources effectively and efficiently, anticipates and plans accordingly and works to improve team and organizational climate
Qualifications:
Professional Qualifications
* At least a professional qualification in project management, IT security, systems development a MUST.
* Must be a member of any international recognized IT body.
Education and/or Experience:
* Bachelor's degree from a recognized college or university in IT, Computer Science, Business Information System or related qualification. A Master’s degree in will be an added advantage.
* Minimum 4 years working experience in a similar project in a financial services industry with insurance being an added advantage.
Please send your CV and remuneration details to: theleadrecruiter@gmail.com
Only shortlisted candidates will be contacted.
Thursday, October 21, 2010
ICT and Projects Manager
