General Manager

Our client, one of the fastest -growing hotel groups in Kenya has come up with a 5-star hotel in Garissa. The hotel now has excellent career opportunities available. To strengthen its management team, they would wish to fill the following position urgently:-
General Manager
Job Ref. G-GM-001

Position scope

Responsible for managing the safety and security of the Hotel property, guests and staff during the night; delivering outstanding customer service; maintaining consistent standards of service and ensuring guest satisfaction while creating a work environment that supports organizational values; and contributing to the profitability of the Hotel through the operation of effective cost controls and stock monitoring.

Key Responsibilities

    * Manage the day to day hotel operations, ensuring delivery of exceptional guest service from each department;
    * Proactively plan to ensure each departments preparedness based on an awareness of business in the Hotel;
    * Ensure prompt resolution of customer complaints;
    * Ensure all costs are controlled without compromising standards and service delivery.
    * Ensure awareness and compliance with all Health & Safety work practices;
    * Ensure support of the hotels core values (Patrons, People, Product and Profit) at all times;
    * Plan and organize accommodation, catering and other hotel services;
    * Manage budgets and financial plans and control expenditure; and
    * Provide overall leadership, guidance and direction to the hotel management team.

Qualifications, Skills and experience

    * A first degree from a recognized university;
    * A diploma in Hotel management;
    * A minimum of 5 years experience in a similar position;
    * Must be courteous and focused on providing a consistently high standard of customer service;
    * Must be standards driven and detail-orientated with the ability to organize and plan ahead;
    * Must have the ability to lead, multi-task, and make sound decisions in fast-paced environment; and
    * Must possess excellent communication and interpersonal skills.
Candidates who meet the above requirements should submit their applications together with a detailed CV (indicating current and expected remuneration), academic certificates and testimonials on or before 9th December, 2010 to the address below.

DN.A/790
P.O Box 49010-00100,
Nairobi

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